Dyan Cruz

Dyan Cruz OBJECTIVES: Aspiring to obtain a position in a dynamic environment where I can utilize my skills seeking opportunity to contribute to a memorable customer experience. EDUCATIONAL BACKGROUND Jun 1998 - Mar 2000 Central Colleges of the Philippines Bachelor of Science in Computer Science Jun 1994 - Mar 1998 Jose Rizal Institute, High School Diploma EMPLOYMENT HISTORY Feb 2018 – Present UPWORK FREELANCER/THE MEDICAPPAREL VIRTUAL ASSISTANT The only person working behind customer service and administrative duties. Handles email and social media accounts, processing of orders, inventory, communicating with suppliers and oversee that everything is in place. Oct 2017 – Present UPWORK FREELANCER/NINJASTAR PHOTOGRAPHY ADMINISTRATIVE ASSISTANT Handles data entry tasks for each project. Making sure that all data are entered into the system and should be ready for photo editing. Oct 2017 – Present UPWORK FREELANCER/THE BODY SHAPERS VIRTUAL ASSISTANT Tasked to do everyday duties including answering emails, process payroll as well as membership payments and all other administrative tasks. Mar 2017- Nov 2017 FREELANCER/ ECOMMERCE FUSION PAYROLL MANAGER In-charge of payroll management. Tasked to review time logged and process payment of each employee every week. Mar 2015- Mar 2017 UPWORK FREELANCER/ECOMMERCE FUSION CUSTOMER SERVICE REPRESENTATIVE Working as a Facebook page operator to monitor comments and attend to inquiries. Answer emails from customers with shipping and refund concerns. Feb 2014 - Feb 2015 ANVAYA COVE BEACH AND NATURE CLUB ACTIVITY SENIOR COORDINATOR Worked with other department heads to plan, coordinate, attend, and supervise all activities and events. Also took the role as a Tennis Instructor. Sept 2011 - Dec 2011 TELUS INTERNATIONAL PHILIPPINES, CUSTOMER SERVICE ASSOCIATE Responded promptly and answered/resolved customer inquiries and complaints. Managed in providing one-call resolution and 100% customer satisfaction. Jun 2011 - Aug 2011 IBEX GLOBAL (FORMERLY TRG PHILS.), INBOUND SALES CUSTOMER SERVICE REPRESENTATIVE Handles customer's questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer's issues with one-call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Required to achieve a sales quota. Jan 2009 - Jan 2010 TELETECH PAMPANGA CUSTOMER SERVICE REPRESENTATIVE Deliver world class customer service and build customer satisfaction and loyalty. Provides effective and timely resolution of a range of customer inquiries. Strive for onecall resolution of customer issues. Complete ongoing training to stay abreast of product, service and policy changes. Strike a positive and cooperative tone with both customers and coworkers. Demonstrate best judgment in the disbursement of adjustments and credits. Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities. Feb 2007 - Jun 2007 WESTERN UNION, EBUSINESS SERVICES, INC. FRONTLINE ASSOCIATE Responsible in dealing with customers and process money transfers from all around the world. Assist customers in inquiries and in sending money here and abroad. Balances money on hand and updates cash regularly. Deals with customers professionally. Unique combination of expertise in banking, sales, and finance. Mar 2003 - Dec 2003 CONTACTPOINT OUTSOURCE SERVICES, INC. CALL CENTER AGENT Done direct marketing and sales support to people all around US through outbound calls. Helped generate and qualify as well as process sales leads. Handled customer's concern through inbound calls and served as a customer service representative. Jan 2003 - Feb 2003 STANDARD CHARTERED BANK CUSTOMER SERVICE OFFICER Responsible for maintaining customers, prospects, and implementing marketing promotions. Handled telephone inquiries such as follow-ups and and customer's concern. PERSONAL INFORMATION Born on June 9, 1982. Enjoys reading books and magazines and has the ability to communicate well with people. Knowledgeable in computer applications such as Microsoft Word, Excel and Powerpoint. Enjoys challenges and can quickly adapt to new projects. Willing to learn and to be trained.