Dyah Eka Wulansari
Surabaya, Indonesia | --www.linkedin.com/in/dyah-eka-wulansari95
Summary
Dedicated Customer Service and Administration with over 4 years of experience delivering
exceptional service and operational efficiency. Adept at resolving complex customer issues,
streamlining administrative processes, and maintaining accurate records to drive organizational
success. Recognized for strong interpersonal skills, problem-solving expertise, and a proactive
approach to ensuring client satisfaction. Committed to fostering long-term customer
relationships and contributing to business growth.
Experience
Customer Service and Administration | Lenovo Service Center Surabaya, Indonesia
Dec 2014 - May 2017
Processed and logged repair requests with meticulous attention to detail.
Responded to customer inquiries via multiple channels including in-person, phone, email,
and chat.
Resolved complaints promptly, boosting customer satisfaction scores.
Maintained customer records and transaction logs with high accuracy.
Provided administrative support, ensuring smooth operational workflow.
Customer Service Officer | Hartono Electronics, Surabaya, Indonesia
Aug 2013 - Aug 2014
Assisted customers in product selection and purchasing decisions.
Handled complaints with professionalism, ensuring positive resolutions.
Communicated with customers across various platforms, addressing inquiries
effectively.
Education
Bachelor Of Communication
STIKOSA-AWS, Surabaya, Indonesia. Graduated in 2021.
Skills
Soft Skills: Communication, Time Management, Team Work, Adaptability, Attention
to Detail, Fast Learner
Hard Skills: Customer Relation Management, Administrative Operations & Reporting,
Multichannel Communication, Basic Design
Tools: Microsoft Office, Google Workspace, Notion, Canva
Languages: English ( B2 Intermediate), Bahasa Indonesia (Native)
