Dyah Eka Wulansari

PORTOFOLIO Dyah Eka Wulansari CUSTOMER SUPPORT AND GENERAL VIRTUAL ASSISTANT SUMMARY I am Customer Support and General Virtual Assistant I am Dyah Eka Wulansari, a virtual assistant for small and medium scale companies with a background in Customer Service and Administration for 4 years. I have a passion for customer service, such as responding and resolving complaints as well as other administrative tasks such as managing emails, organizing and managing meetings, and other document management. Work Experience Outlier Freelance Language AI Trainer, Nov 2024 - Now Crowdgen By Appen LLM Indonesian AI Trainer, Oct 2024 - Now Education Bachelor Of Communication STIKOSA-AWS, Graduated in 2021. Lenovo Service Center Surabaya Customer Service and Administration Staff,- Hartono Elektronika Surabaya, Customer Service Staff,- My Service Customer Support Administrative Assistance Simple Design Answering Customer inquiries via chat or Email Management and Response Simple Logo Design email Scheduling meeting or appointments Simple Design Flyer or Brochures Managing customer feedback or review Calendar Management Simple content design Handling customer complain Document and Presentation Creation Tools PORTOFOLIO Brand Identity In this project, I created visually engaging promotional materials for Dytech Computer, focusing on their laptop sales and service offerings. The designs emphasize clarity and appeal, utilizing bold typography and striking color combinations to grab attention. Customer Support As a Customer Support Specialist, I handled customer complaints and inquiries on social media platforms by providing timely responses and updates. I worked closely with internal teams to resolve issues efficiently while keeping customers informed throughout the process. My goal was to ensure every customer felt heard and supported, creating a positive experience and maintaining the company's reputation. Administrative Assistance Travel planner from Jakarta to Bali. This detailed travel itinerary was created to plan an 8-day trip from Jakarta to Bali, covering destinations such as Canggu, Seminyak, Bedugul, and Jimbaran. It includes comprehensive arrangements for flights, accommodations, and daily activities to ensure a seamless travel experience. Let’s Connect