Dwayne Walters
Project Manager
Profile
With over 20 years of IT experience, I excel in leading cross-functional teams
to deliver complex projects within budget and time constraints, using agile
and waterfall methodologies. Key projects include managing the Gaming
Management Information System, Bank Standardisation, Hosted VoIP
Solution, National Insurance Scheme System, and Social Pension System.
My expertise spans project charter development, stakeholder engagement,
risk management, resource management, and vendor management. Certified
in PMI Agile and Project Management Professional (PMP), I hold an MSc. in
Information Systems Management and continuously update my skills.
Details
Jamaica--Links
LinkedIn
Skills
Project Management
Agile Development
Key Projects
Change Management
Establishment of a Customer Service Unit - Project Manager
ASP.NET MVC
The objective is to establish a Customer Service Unit, staff and train the
human resources and acquire the needed Information Technology resources
to support the team. This Unit will function as the main touchpoint for the
organisation.
Computer Programming
Gaming Management Information System– Project Manager
HTML
The primary objective is to automate the processes required to regulate and
monitor all current gaming sectors in Jamaica and improve the efficiencies
within the operational departments.
Javascript Skillful
Micro-Services
Relational Databases
A.I
Upper Case Tools
Bank Standardisation – Project/Programme Manager
The primary objective of the Bank Standardisation Project is to successfully
standardise the Software Application Architecture, Processes, Procedures
and Organisational Structure across all banks in the Group, using Jamaica’s
architecture as the stencil.
Hosted Voice over Internet Protocol (VoIP) Solution– Project
Manager
This project aimed to provide a temporary platform to facilitate internal and
external communication.
National Insurance Scheme (NIS) System – Project Manager
The purpose of the system is to streamline the administration of the national
insurance program, ensuring accurate record-keeping, timely processing of
benefits, and improved service delivery to contributors and claimants.
As the Project Manager, I led the project from ideation to development,
overseeing all phases of the project lifecycle, where we utilised a hybrid
approach to development and deliver the software.
Social Pension System – Project Manager
Hobbies
Playing chess, football, basketball,
reading, and researching.
The purpose of the system is to register and disburse payments to persons
who do not benefit from NIS or private pension schemes.
As the Project Manager, I led the project from ideation to development,
overseeing all phases of the project lifecycle, where we utilised a hybrid
approach to development and deliver the software
Employment History
ICT Project Manager at Betting Gaming & Lotteries Commission
July 2022 - Present
●
Oversee multiple projects to align with the overall programme
strategy
●
Manage project schedule
●
Participate in budget review/adjustments based on schedule and/or
change in scope
●
Support and participate in operational risk discussions.
●
Remove impediments
●
Variances management
●
Track deliverables, milestones and risks
Program Manager at Jamaica Money Market Brokers
December 2021 - June 2022
●
Oversee multiple projects to align with the overall program strategy
●
Manage project schedule
●
Participate in budget review/adjustments based on schedule and/or
change in scope
●
Support and participate in operational risk discussions.
●
Remove impediments
●
Variances management
●
Track deliverables, milestones and risks
Project Manager at Jamaica Money Market Brokers
September 2021 - November 2021
●
Manage project schedule
●
Participate in budget review/adjustments based on schedule and/or
change in scope
●
Support and participate in operational risk discussions.
●
Remove impediments
●
Variances management
●
Track deliverables, milestones and risks
System Development Manager at the Ministry of Labour & Social
Security
October 2011 - September 2021
●
IT Project Manager for the Social Pension system
●
Project manager on the implementation of a hosted VOIP solution
●
Managed many software projects for the Ministry
●
Define and create software architecture for MLSS applications
●
Architect/Manage/Develop for the new National Insurance
Management System
●
Introduced new technologies to my staff complement
●
Developed/Managed Labour Market Information
System(www.lmis.gov.jm)
●
Coordinate, develop and implement the standards and procedures
necessary to create the proper framework for the development and
maintenance of information systems.
●
Project team member for the Digitisation of the Ministry records.
●
Project team member for the modernisation of the new Work Permit
system
●
Implement process improvements to the archiving project to
increase the efficiency and accuracy of digitisation records
●
Team lead in the assessment of the Information Communication
Technology (ICT) environment for the Washington DC Liaison Office
and made recommendations for improvements and executed
recommendations.
Director(acting) at the Ministry of Labour & Social Security
August 2020 — September 2020
●
Implemented IT policies
●
Led the team in a challenging time during the PATH payment, which
includes but is not limited to
o Formulated multiple approaches to resolve issues
o Addressed staff performance in the exigent circumstances
o Employed risk management techniques to identify risks
and response strategies
●
Manage several projects
Director(acting) at the Ministry of Labour & Social Security
September 2019 — October 2019
Provided guidance and direction to the IT department.
Programmer/Analyst at Jamaica Customs Agency
June 2004 — October 2011
●
Intranet for Tax Administration using VB.NET, ASP.Net and MYSQL
●
Developed a website using PHP and MYSQL for Jamaica Customs
Department
●
Developed several In-house Web Applications (Bidder registration
system and C27 to name a few) using both VB.Net and C#
●
Developed an FAQ Web Application for the Tax Administration
Jamaica Call Centre
Customer Service Representative at the Jamaica Customs
Department
April 2003 — June 2004
Education
MSc. Information Systems Management (Project Management),
University of Technology, Jamaica
2015 — 2017
BSc. Information Technology, University of the Caribbean (UCC)
2006 — 2011
Diploma in Information Technology, Portmore Community
College (PCC)
2001 — 2003
Certifications
PMI Agile Certified Practitioner (PMP- ACP), PMI
Issued January 2023 — Expires January 2026
Lean Six Sigma White Belt, MF Treinamentos
Issued January 2023
Advanced Competence in Public Procurement (ACPP), INPRI
Issued December 2022
Certified Disaster Recovery Engineer, Mile2
Issued November 2022 — Expires November 2025
Public Sector Procurement Level 3, INPRI
Issued November 2022
Public Sector Procurement Level 2, INPRI
Issued October 2022
Public Sector Procurement Level 1, INPRI
Issued September 2022
Project Management Professional (PMP), PMI
Issued December 2020 — Expires December 2026
Certified Associate in Project Management (CAPM), PMI
Issued October 2020 — Expires September 2025
Courses
Data Landscape of GenAI for Project Managers, Project
Management Institute (PMI)
March 2024
Strategic Change Management, International Centre for
Parliamentary Studies
December 2023
Fundamentals of Cyber Security and Zero Trust, Real World
Technology Training Solutions (RWTTS)
November 2023
Balance Scorecard Essentials, Balanced Scorecard Institute
December 2022
Blockchain for Business: The New Industrial Revolution, Udemy
August 2021
Employee Performance Management
September 2020
Information Management & Assurance (ISO 27001), EduCentres
Information Services Ltd
May 2019
Supervisory Management, Management Institute for National
Development (MIND)
February 2013
References
Available upon request
