Dwayne Fritz

DWAYNE JUDE FRITZ |36 Daniels Crescent, King William’s Town, Breidbach| - |- SUMMARY OF QUALIFICATIONS • One year of experience as an Administrative Assistant at Active Credit. • Strong verbal and written communication skills. • Technically inclined with experience in configuring cables, routers, and hardware. • Familiar with stock room operations and inventory management. • Proficient in Microsoft 365, internet systems, and CRM platforms. PROFESSIONAL EXPERIENCE Assistant Manager, Active Credit, King William’s Town, December 2023 – March 2025 (Renewable Contract) • Oversaw office operations to ensure smooth and efficient workflow. • Supported team members through guidance and foster collaboration. • Handled professional correspondence, including phone calls, emails, and reports. • Perform regular cash reconciliations between the bank and credit card feeds and imported general ledger activity to ensure accuracy and consistency in data entry. • Conducted credit assessments, advised on financial risks, and ensured compliance with regulations. • Managed filing systems, prepared financial reports, and ensured data accuracy. References: Bernita Nelson | Daryl Westpfahl - Examination Assistant, Department of Education, Zwelitsha, May 2023 • Organized and prepared shipments for dispatch in line with standard operating procedures. • Maintained depot storage spaces and ensured organization of storage rooms. • Shadowed experienced workers to gain practical and advanced knowledge. References: Nombongo Nongubo - /- Waiter, De Vos Malan High School, King William’s Town, January 2019 – December 2021 • Delivered exceptional customer service with timely check-ins and problem resolution. • Maintained hygiene standards, cleaned and reset tables efficiently. • Coordinated with the kitchen staff to ensure accurate order preparation. Travel Manager, Dreamport for ASAP tickets, 2025 – Present • Lead booking operations, managing PQ/PNR workflows, and ensuring end-toend accuracy. • Supervise agent performance, provide coaching, and enforce accountability across teams. • Adapt scripts for calls, voicemails, SMS, and digital channels to improve client engagement. • Handle objections and qualify leads using BANT/CHAMP frameworks. • Troubleshoot account issues, draft clear support messages, and escalate effectively. • Build universal and fallback templates for client scenarios, ensuring efficiency and error-proof workflows. • Track KPIs, redesign communication templates, and synthesize feedback for continuous improvement. EDUCATION Bachelor of Science in Information Technology, Eduvos, Eastern Cape, East London Currently Enrolled | Anticipated Graduation: February 2026 • Focus Area: Cybersecurity. Matric Certificate with Bachelor’s Pass, De Vos Malan High School, King William’s Town Graduation: December 2021 SKILLS • Technical Skills: Proficient in Python, C++, HTML, CSS, Oracle, MongoDB, and Microsoft 365. Utilizing networking fundamentals such as IP addresses, DNS configuration, VPN setup, and Wi-Fi troubleshooting. • Cloud Services: Familiar with cloud platforms, including AWS, and basic server management. • Networking & IT Support: Experience with hardware and network setup, troubleshooting, and server management. • Recruitment Assistance: Skilled in proofreading, editing, and organizing resumes for efficient application submissions • Compliance & Security: Basic understanding of FIAS/FICA and cybersecurity principles. • Soft Skills: Problem-solving, teamwork, attention to detail, and ability to work in fast-paced environments. • Administrative & Business Skills: One year of experience as an Administrative Assistant at Active Credit, specializing in organizational management and correspondence handling. • Data Analysis: Capable using tools like Excel (PivotTables, VLOOKUP), Google Sheets, and basic Power BI for data-driven decision-making. • Project Coordination: Experienced in managing tasks, timelines, and collaboration in multi-disciplinary teams. • Communication: Excellent verbal, written, and interpersonal skills; fluent in both English and Afrikaans. • Adaptability: Thrives in dynamic environments, quick to learn new tools and processes. • Time Management: Adept at prioritizing tasks, meeting deadlines, and maintaining productivity under pressure. • Financial Management and Accounting: Skilled in conducting credit assessments, managing financial records, preparing financial reports, and ensuring regulatory compliance, with practical experience gained at Active Credit. REPUBLIC OF SOUTH AFRICA STATEMENT OF RESULTS NATIONAL SENIOR CERTIFICATE NOVEMBER 2021 Candidate Name: Dwayne Fritz Examination Number:- ID Number:- Date of Birth: 16 July 2002 Examination Centre: Hoërskool De Vos Malan (Centre Code:-) Province: Eastern Cape Department of Education Subjects and Results Subject Afrikaans Home Language English First Additional Language Mathematical Literacy Life Orientation Computer Applications Technology Hospitality Studies Tourism Percentag e 44% 58% 66% 61% Achievement Level Level 3 Level 4 Level 5 Level 5 56% Level 4 51% 59% Level 4 Level 4 Certification Status: The candidate has met the minimum requirements for the National Senior Certificate and qualifies for admission to Bachelor's degree, diploma, or higher certificate studies as published in the Government Gazette for higher education entry. Date Issued: 15 January 2022 Signed by: Head of Department