Dwayne Cryss Aguilar

Mr. Dwayne Cryss Aguilar 1941-G. Dagupan Ext, Tondo Manila Mobile no- Email:- Personal Information Sex:Male Birth Date:June 23, 1988 Civil Status: Married Educational Background Course:A.B. Political Science College:Polytechnic University of the Philippines Inclusive Date:June 2004 – May 2008 (Undergraduate) Secondary:La Consolacion College - Caloocan Date Graduated :April 2004 (S.Y-) Primary:Manila Cathedral School Date Graduated :March 2000 (S.Y-) Skills Strong Verbal and Written communication skill in the English language Ability to deliver, meet and exceed Account specific metrics set by the client and the company Strong people and people management skills Proficient in Office Applications (Excel, Outlook, Word, Power point) Ability to learn quickly with minimal supervision Flexible with any given work schedule and can conform to different situations and environment Employment History Operations Supervisor (AT&T U-Verse) Concentrix (Formerly Convergys Philippines Inc). April 2014 – May 2019 Highlights: Escalations Supervisor of 22 agents from December 2017 – May 2019 Point-of-Contact in the absence of the operations manager; Weekend POC for the whole center Handles Client-Agent escalations Monitors and Manages site-wide Credit Adjustment ensuring that the site didn’t go over the threshold Operations Supervisor (AT&T U-Verse) Teleperformance Inc. May 2009 – January 2014 Highlights: ORT Supervisor of 21 agents from June 2013 – Jan 2014 Prior to handling the ORT project, able to successfully and consistently develop agents to become SMEs and Supervisors. 2013 Attrition rate of 1.02% Directly works with AT&T Clients as ORT Supervisor for TPUSA Fairview in which the project caters for both TP EDSA and Fairview Sites Handled the Care bay program from November 2011 to February 2012 in which primary focus is the bottom 10% performers. Customer Service Representative KGB_ Philippines (Formerly InfoNXX) September 2008 – February 2008 Character References Available upon request I hereby certify that the contained facts herein are true and correct to the very best of my knowledge. Mr. Dwayne Cryss Aguilar Applicant