Dustin Munda

DUSTIN ERNIE MUNDA Currently pursuing a Business Management degree with a focus on Marketing at BYU-Hawaii. Developing strong communication skills as a Ticket Taker at the Polynesian Cultural Center, with prior experience as a Luau Server, enhancing customer service and hospitality expertise. Experienced Social Media Marketer for BYUH Store and BYUH Print Services, creating content strategies and increasing engagement across multiple platforms. Four years of experience as a Virtual Assistant for Amazon and eBay, proficient in managing online tasks, customer support, and sales. Passionate about continuous learning and building a professional network in the marketing and business management fields. Work Experience Ticket Taker, Guest Services, Polynesian Cultural Center April 2024 - Present Delivered detailed product and service information to customers, enhancing their understanding and satisfaction. Addressed guest request and complaints in person, ensuring prompt and satisfactory resolutions to enhance guest experience. Escaleted unusual cases to supervisor, ensuring timely and appriopriate handling of complex issues. Server, Luau, Hale Aloha, Polynesian Cultural Center April 2023- April 2024 Delivered Excellent customer service to ensure satisfaction. Ensured courteous, quick, and efficient service for each guest. Executed opening and closing duties efficiently. Processed customer orders accurately and promptly. Welcomed customers, addressed questions, and recommended specials. E-commerce General Virtual Assistant, eBay, Amazon, Facebook Meta December 2018 - April 2023 Fulfilled orders efficiently and accurately. Provided exceptional customer service. Managed returns and resolved customer complaints. Sourced products from various suppliers. Compiled inventory reports. Entered data into company systems with precision. Conducted web research for market analysis and competitive intelligence. Social Media Marketer BYU-Hawaii Store & BYUH Print Services Dates of Employment: August 2024 – Present Developed and executed social media content strategies for BYUH Store and Print Services across Instagram, Facebook, and other platforms. Created and scheduled engaging posts, stories, and videos, increasing social media engagement by X% (mention any measurable success if applicable). Utilized Canva and Adobe Creative Suite to design visually appealing content that aligns with branding guidelines. Managed content calendars, ensuring timely posting and consistent branding across all platforms. Produced and edited a mid-month video to showcase the printing process, increasing awareness of the services offered by the Print Services. Collaborated with internal teams (designers, marketing managers) to coordinate promotions, product launches, and special events. Monitored social media performance, analyzed data, and adjusted strategies to optimize audience engagement and increase conversions. Responded to customer inquiries and fostered a community online, building a loyal customer base and enhancing brand reputation. Educational Background Bachelor of Science in Business Marketing Concentration Brigham Young Univerisity - Hawaii, Laie, HI April 2023 - Present Minor in Information Technology and Theater. Contact 55-220 Kulanui St. Blgd-- Skills Technical Skills Data Analysis Database Management Programming Language Digital Inventory Tools E-commerce Platforms Tools/Sofware Tableau JES Inkfrog Zik Analyrics Sku Grid Languages English Tagalog Certification/Short Courses BYU Pathway Worldwide Connect Finisher Employee of the Month of August 2023