Dustin Landry

Dustin Landry Colorado Springs, CO-— - Willing to relocate: Yes, negotiable Authorized to work in the US for any employer RECENT WORK EXPERIENCE Implementation Specialist Bold Group - Colorado Springs, CO - Aug 2017 to Nov 2019 Related Skills: All Microsoft Office Products; Microsoft SQL Server-; Experience in SQL Server Management Studio and SQL Server Reporting Services; Computer Hardware; Technical Support; TCP/UDP Networking; Security/Life Safety Automation; Video Monitoring; Manitou and Sedona Product Line Expert Identify the clients' needs and determine how the client will use the systems or software that they've purchased. Install the systems and test thoroughly for expected functionality and stability. Ensure internal support staff have a clear picture of the client's needs so that the resources are correctly configured. Co-Owner and Head of Communications Night Owl IT, LLC - Colorado Springs, CO - Aug 2016 to Current Related Skills: Computer/Mobile Device Maintenance; Technical Support; TCP/UDP Networking; Social Media Management; Client Relationship Building; Loyalty & Retention; Contract & Price Negotiations; New Product or Service Launch & Positioning; Advertising/Public Relations Manage communications and day-to-day operations including scheduling for pick-up/drop-off, work orders, and purchase orders. Provide technical assistance for customers and installation services. Keep track of accounts receivable and accounts payable as well as manage web presence and content. Technical Support Representative Alorica, Inc. (Verizon Wireless) - Colorado Springs, CO - Dec 2016 to Aug 2017 Related Skills: Mobile Device Hardware; Technical Support; Loyalty & Retention; Contract & Price Negotiations; New Product or Service Launch & Positioning Provide technical support via phone to assist in troubleshooting mobile device problems including hardware, software, and data-network issues. Floor Support provided for other agents on days where help was needed. Triage Specialist BigSecurity (PalmVID Security) - Colorado Springs, CO - Jun 2015 to Oct 2016 Related Skills: Computer Hardware; Technical Support; Basic TCP/UDP Networking; Home Security Automation; Video Monitoring; Accounts Receivable Administrative triage including phone/email communications between the company and customers/vendors. Extensive technical support (including customer training and remote setup) and camera modification/fabrication also required on a daily basis. Invoicing and AR daily using programs such as Excel and QuickBooks. Talent Acquisition Specialist North Star Staffing Solutions (NSSS) - Colorado Springs, CO - Nov 2014 to June 2015 Related Skills: Social Media Management; Talent Acquisition; Productivity, Efficiency, & Business Development & Expansion Strategies; Client Relationship Building; Cold-Calling & Closing; Advertising/Public Relations Specialize in placing leadership level executives in growing industries like IT, Healthcare, Banking/Finance, Automotive, Accounting, Consulting, Construction, Engineering and many others. EDUCATION College/Higher Education Full Sail University (Online) - Winter Park, FL Game Design (Programming) - August 2017 to ?? (In Progress) Alvin Community College - Alvin, TX Musical Performance (Cello) - August 2008 to May 2010 High School or Equivalent Alvin High School - Alvin, TX Distinguished Achievement Graduate - August 2005 to May 2008 ADDITIONAL SKILLS Microsoft SQL- Installation & Replication; Microsoft Visual Studio 2019; Microsoft VSCode; Basic C++ & C# Programming; Unreal Engine 4; Unity; PBX Installation & Integration; Caller ID Line Injection Setup; SSL Certificate Maintenance; Windows IIS 6.0 Installation & Configuration; Aeonix Telephony; Avaya Telephony; Technical Writing (Install & Training Documents) GROUPS GameDev.TV Sept 2018 to Current Software coding community with a focus on game development. Taking courses for C++, C#, Unreal Engine 4, and Unity. Also working with Steam API for more understanding of networking as related to online gaming. International Game Developers Association (IGDA) Aug 2015 to Current Independent, non-profit organization for game software developers. Sought information and guidance from other developers and offered knowledge where needed. Kept updated with industry trends and advancements. MISC TITLES AND POSITIONS HELD DISH Network - Alvin, TX Apr 2012 - Aug 2013 Advanced Technical Support Element Gaming (LAN Center) - Katy, TX Nov 2011 - Apr 2012 Store Manager New-AC, LLC - Houston, TX May 2011 - Nov 2011 Director of Communications/IT Administrator