Europass
Curriculum Vitae
Personal information
First name / Surname
Address
Milikic Dusanka
15, 16 Oktobra street
11000
Belgrade, Srbija
Mobile
-
E-mail
-
Nationality
Serbian
Date of birth
7/1/1988
Gender
Female
Work experience
November 2012 - January 2013
Sales Specialist in Zepter International
http://www.zepter.rs/
November 2013 - April 2014
Customer Support Specialist, UK platform
Amazon EU (Sitel S.B.A., Španskih boraca 3, Belgrade)
Since April 2014:
Customer Support Specialist, ES platform
Amazon EU (Sitel S.B.A., Španskih boraca 3, Belgrade)
http://www.sitel.com/countries/serbia/
Main activities and responsibilities
Stranica 1 / 3 – Radna biografija
- Verbal and written support in English and Spanish
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- Communication via mail and phone with existing customers (sellers) in order to solve their
basic technical and account managing issues
- Supporting existing customers (sellers) in their enquiries by diagnostic and assistance
- Creating letters, compilation of information material, initiating and inducing the forwarding of
material/information
- Reporting the most common issues to Team Managers and Leads
Education and training
Dates
Title of qualification awarded
Name and type of organisation
providing education and training
October 2008 – September 2012
Bachelor in Philology (English Language and Literature)
Faculty of Philology and Arts, Kragujevac
Personal skills and
competences
Mother tongue
Serbian
Other language
Understanding
Listening
European level (*)
English
Spanish
C1 Proficient user
Reading
Speaking
Writing
Spoken interaction
Spoken production
C1 Proficient user C1 Proficient user
C1 Proficient user
C1
Proficient user
B2 Independent user B2 Independent user B2 Independent user B2 Independent user B2 Independent user
Italian
A1
Basic user
A1
Basic user
A1
Basic user
A1
Basic user
A1
Basic user
French
A1
Basic user
A1
Basic user
A1
Basic user
A1
Basic user
A1
Basic user
(*) Common European Framework of Reference for Languages
Social skills and competences
Organisational skills and
competences
Stranica 2 / 3 – Radna biografija
- Excellent communication skills, soft skills, developed during the interaction with clients on a
daily basis in Sitel Company
- Positive atitude, energetic, resourceful
- Mentoring capabilities – worked as an OCP (Operation Checkpoint Procedure) mentor, where my main
responsibility was bridging the gap between training and production processes for the new hires,
helping them with the process of establishing the product knowledge
- Responsible and dedicated to detecting and solving problems the clients face with on a daily basis
- Creativity
- Team spirit
- Capability of handling the pressure and stressful situations
- Cooperative
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Computer skills and competences
Stranica 3 / 3 – Radna biografija
- Microsoft Office programs
- Social networks (Facebook, Instagram)
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