Duruibe Excel Ijeoma

Excel Ijeoma Duruibe Owerri imo state- |- Objective As a certified virtual assistant professional, my objective is to leverage my expertise in appointments scheduling, email management, social media management, data entry, and customer support to deliver top-notch virtual assistance to businesses, entrepreneurs, and professionals. With a proven track record of reducing client workload by 30% through streamlined scheduling and email management, I utilize my expert-level proficiency in Google Suite, Microsoft Office, and top virtual assistant tools to enhance productivity. My excellent communication skills, creative problem-solving abilities, and strong attention to detail enable me to build strong client relationships and deliver high-quality support. I am committed to working collaboratively with clients to understand their unique needs and tailor my services to meet their specific goals, ensuring seamless support and maximum efficiency. Experience SATELLITE MEDICARE FOUNDATION Virtual Assistant _Received and directed incoming calls to appropriate personnel. _Created and entered delegated information into data base. _Ordered office supplies to meet functional needs. 2021 - 2023 Harold pharmacy Customer service representative _Answered inbound calls to greet and assist customers with various needs and questions. _Built strong knowledge of product line to assist customers in selecting products _Communicated with clients over phone, email and chat platforms. 2018 - 2020 KEDI HEALTH CARE Data analyst _Relayed new and relevant information to customers and followed up on promises _Used proven techniques to increase sales and promote high value products. _Resolved product and services issues promptly. 2023 - 2024 Education Federal polytechnic nekede, owerri imo state Biochemistry Upper credit 2014_2019 Skills Appointment scheduling email management Data entry social media management Customer support ProblemSolving Critical thinker teamwork. Reference Dr Harold Wilson - Satellite Medicare foundation CEO Harold pharmacy- Certification Certified virtual assistant professional awarded by Digital Exchange Academy (dexa)