Durga

 Career Objective A highly dynamic, organized and skilled Customer Support Executive with diverse knowledge of operating customer care department. Seeking a position as Customer Care Executive to utilize my skills and experience in a renowned organization. Professional strengths: Highly proficient in handling customer care services. Possess excellent communication and interpersonal skills. Ability to deal professionally with a number of external and internal customers. Quick learner and possess creative problem solving skills. Ability to adapt to new processes within limited time frame. Familiar with basic operating systems like Microsoft Outlook, Office and the Internet. Self-motivator and ability to work in a fast paced work environment. Ability to convince and satisfy customers. Excellent team player with good listening skills. Professional Experience: Wooqer advertising service limited, Bangalore – December 2015 to March 2017 Responsible for handling and solving customer support issues via calls and mails Assigned the tasks of handling customer queries, feedback, complaints and request Responsible for maintaining and developing relationships with external and internal clients Assigned the tasks of preparing day-to-day activities of customer care department Handled the tasks of recording and scrutinizing the complaints received from customers Researched and complied answers to provide information to customers Assigned the tasks of providing timely responses to the queries and complaints of customers Provided technical assistance and gave suggestions to meet customers’ expectations Performed other administrative tasks as assigned Tata Consultancy Services Ltd, Chennai – May 2007 to June 2010 (Assistant system Engineer ) Project Description: The entire retail business of Target is running on Windows, UNIX and Mainframe platforms. Stores (online) and Distribution Center systems operate on Unix, AS/400 and Tandem platforms. Major business areas include Merchandise and Planning, Stores and Distribution, Finance and Accounts Payable, Credit and HR &Payroll. Responsibilities: 1. Coordinating the activity of fixing system problems for permanent solution (Problem Resolution) and making the system stable. 2. Client Interaction at the technical level of Application Support Issues. 3. Conducting technical /Business training Sessions for new entrants into the project. 4. Status reporting and Co-ordination with Onsite. Project Description: Everyday new products will be introduced to the market. These products before going to production have to be tested and approved by the testing team. So requests will be submitted from the client/developer’s side to deploy the new changes to certain testing centers. So our teams makes build for these changes deploy them to testing centers and make sure that the codes are properly installed. After the testing is successful, the changes have to be deployed to production stores and we have to monitor them. Responsibilities: 1. Analyzing the Requirement from the client. 2. Preparing test plans, test case and test reports. 3. Participating in the development of product requirement and specifications. 4. Preparing Test cases for module, Integration and system testing. 5. Analyzing the Test Cases prepared by other Team members. 6. Executing the Test Cases. 7. Giving mandatory information of a defect to developer in order to fix it. 8. Participating in customer meeting on project status and design reviews. 9. Preparing Lesson learnt document from the previous project testing experience Technical summary: Operating Systems WIN-98,WIN-NT, OS/390 Languages COBOL,JCL,EZTRIEVE,REXX,JAVA DBMS DB2 Special Softwares Softech for DB2, CA7 Scheduler, FILEAID(MVS and DB2), ABEND-AID(BATCH), XPEDITOR(BATCH), Endeavor, STROBE, Remedy, HPSD Testing Tools Mercury Quality centre, IBM Web sphere host on demand tool, Symantec PC anywhere , My Apron, Matrix42Console-QA Educational Qualification Title College Score Year of Passing B.E in Electronics and Communication Engineering Shanmuganathan Engineering College -Pudukottai 77% 2006 XII Chidambaram Chettiar Girls Higher Secondary School –Kottaiyur, Karaikudi 91.6% 2002 X Chidambaram Chettiar Girls Higher Secondary School –Kottaiyur, Karaikudi 90.4% 2000 Personal Details Date of Birth 06/03/1985 Marital Status Married Passport NO G- Permanent Address B-9, Ambiance woods , Celebrity classic layout, Doddathogur. Electronic City Declaration I hereby declare that the above information’s furnished are true to the best of my knowledge and belief. I assure that, if I am placed, I will serve the firm with utmost genuineness and dedication. Yours truly, (Durga.K)