Career Objective
A highly dynamic, organized and skilled Customer Support Executive with diverse knowledge of operating customer care department. Seeking a position as Customer Care Executive to utilize my skills and experience in a renowned organization.
Professional strengths:
Highly proficient in handling customer care services.
Possess excellent communication and interpersonal skills.
Ability to deal professionally with a number of external and internal customers.
Quick learner and possess creative problem solving skills.
Ability to adapt to new processes within limited time frame.
Familiar with basic operating systems like Microsoft Outlook, Office and the Internet.
Self-motivator and ability to work in a fast paced work environment.
Ability to convince and satisfy customers.
Excellent team player with good listening skills.
Professional Experience:
Wooqer advertising service limited, Bangalore – December 2015 to March 2017
Responsible for handling and solving customer support issues via calls and mails
Assigned the tasks of handling customer queries, feedback, complaints and request
Responsible for maintaining and developing relationships with external and internal clients
Assigned the tasks of preparing day-to-day activities of customer care department
Handled the tasks of recording and scrutinizing the complaints received from customers
Researched and complied answers to provide information to customers
Assigned the tasks of providing timely responses to the queries and complaints of customers
Provided technical assistance and gave suggestions to meet customers’ expectations
Performed other administrative tasks as assigned
Tata Consultancy Services Ltd, Chennai – May 2007 to June 2010
(Assistant system Engineer )
Project Description:
The entire retail business of Target is running on Windows, UNIX and Mainframe platforms. Stores (online) and Distribution Center systems operate on Unix, AS/400 and Tandem platforms. Major business areas include Merchandise and Planning, Stores and Distribution, Finance and Accounts Payable, Credit and HR &Payroll.
Responsibilities:
1. Coordinating the activity of fixing system problems for permanent solution (Problem Resolution) and making the system stable.
2. Client Interaction at the technical level of Application Support Issues.
3. Conducting technical /Business training Sessions for new entrants into the project.
4. Status reporting and Co-ordination with Onsite.
Project Description:
Everyday new products will be introduced to the market. These products before going to production have to be tested and approved by the testing team. So requests will be submitted from the client/developer’s side to deploy the new changes to certain testing centers. So our teams makes build for these changes deploy them to testing centers and make sure that the codes are properly installed. After the testing is successful, the changes have to be deployed to production stores and we have to monitor them.
Responsibilities:
1. Analyzing the Requirement from the client.
2. Preparing test plans, test case and test reports.
3. Participating in the development of product requirement and specifications.
4. Preparing Test cases for module, Integration and system testing.
5. Analyzing the Test Cases prepared by other Team members.
6. Executing the Test Cases.
7. Giving mandatory information of a defect to developer in order to fix it.
8. Participating in customer meeting on project status and design reviews.
9. Preparing Lesson learnt document from the previous project testing experience
Technical summary:
Operating Systems
WIN-98,WIN-NT, OS/390
Languages
COBOL,JCL,EZTRIEVE,REXX,JAVA
DBMS
DB2
Special Softwares
Softech for DB2, CA7 Scheduler, FILEAID(MVS and DB2), ABEND-AID(BATCH), XPEDITOR(BATCH), Endeavor, STROBE, Remedy, HPSD
Testing Tools
Mercury Quality centre, IBM Web sphere host on demand tool, Symantec PC anywhere , My Apron, Matrix42Console-QA
Educational Qualification
Title
College
Score
Year of Passing
B.E in Electronics and Communication Engineering
Shanmuganathan Engineering College -Pudukottai
77%
2006
XII
Chidambaram Chettiar Girls Higher Secondary School –Kottaiyur, Karaikudi
91.6%
2002
X
Chidambaram Chettiar Girls Higher Secondary School –Kottaiyur, Karaikudi
90.4%
2000
Personal Details
Date of Birth
06/03/1985
Marital Status
Married
Passport NO
G-
Permanent Address
B-9, Ambiance woods , Celebrity classic layout, Doddathogur. Electronic City
Declaration
I hereby declare that the above information’s furnished are true to the best of my knowledge and belief. I assure that, if I am placed, I will serve the firm with utmost genuineness and dedication.
Yours truly,
(Durga.K)
