Durckine Ogwang

Durckine Ogwang Professional Summary Certified flight attendant and experienced passenger service agent with a strong background in customer service, hospitality, and airline operations. Proven ability to manage check-in, boarding, and passenger assistance while ensuring safety and professionalism in fast-paced airport environments. Bilingual in English and Swahili. Work Experience Passenger Service Agent Alaska Airlines – Boston, MA May 2024 – Present • Checked in passengers and verified travel documents. • Assisted customers with reservations, cancellations, and rebooking. • Provided exceptional customer service, resolving travel concerns. • Ensured compliance with safety procedures during check-in and boarding. • Tagged and handled baggage; supported unaccompanied minors and travelers with special needs. Passenger Service Agent Air France (PrimeFlight) – Boston, MA January 2024 – April 2024 • Greeted passengers, issued boarding passes, and managed the boarding process. • Handled customer questions, provided directions, and resolved booking issues. • Assisted with baggage services and accommodated special passenger needs. Passenger Service Agent Turkish Airlines (Swissport) – Nairobi, Kenya December 2022 – April 2023 • Supported travelers with check-in and flight arrangements. • Delivered consistent customer service to international passengers. • Helped manage boarding, luggage tagging, and special assistance. Flight Attendant Kenya Airways – Nairobi, Kenya April 2022 – October 2022 • Ensured passenger safety and comfort throughout flights. • Conducted safety briefings and responded to in-flight issues. • Delivered hospitality and support in alignment with airline standards. Education Diploma in Airline Cabin Crew (Flight Attendant) Aviation Training Institute – Nairobi, Kenya Graduated: 2021 Certifications Airline Cabin Crew – International Air Transport Association (IATA) Issued: December 9, 2021 First Aid Training – Kenya Red Cross Institute Skills • Customer Service • Communication • Hospitality & Passenger Care • Boarding & Safety Procedures • Baggage Handling • Multilingual Support Languages English, Swahili Volunteer Experience Sales and Marketing Assistant First Aid Responder – Kenya Red Cross Hobbies & Interests Traveling · Swimming · Journaling · Socializing