Dura Joy Ramos
Hi! My name is DJ and I am your Virtual Assistant!
I provide exceptional admin assistance to help with all
your business needs for you to be able to focus more on
your business' growth and expansion.
SERVICES
General Administrative
Social Media Management
Email Marketing
Social Media Marketing
Inbox Management
Content Creation
Market Research
Content Calendar Planning
Calendar Management
Social Media Analytics
Travel Booking
Social Media Strategy
Data Entry
Lead Generation
Client Intake Management
Email Marketing
Re-purposing content
Customer Engagement
Event Planning
Facebook Ads Management
Online Purchase
Transcription
CRM Management
CAREER
Legal Virtual Assistant
Baker Group LLC | April 2022 - present
Completes data entry on Lawmatics CRM for hiring
of new lawyers to work with the firm.
Handles lead generation for potential hires
Provides remote assistance for administrative tasks.
Transcriptionist
RAD Transcription Services | Sep 2018 - freelance
Founder of RAD Transcription Services that offers accurate
transcription and cater to different variety of audio/video
Legal Virtual Assistant
files.
S.W. Carter LLC | January 2022 - present
Assists in case management of clients.
Edits and proofreads templates used by the firm.
Manages incoming and outgoings emails
Inputs client details on Practice Panther CRM
Credit Officer
Schedule and manage appointments on calendar
HSBC | Sep 2017 - May 2022
software (Setmore, Calendly, Google Calendar)
Handled credit card, personal loan and mortgage
applications.
Review documents received to make sure they are 100%
compliant.
Virtual Assistant
Maria Kellis International | Sep 2018 - present
Provides transcription in full or clear verbatim
depending on client's needs.
Handles document management and social media
engagement.
Customer Service Representative
Pilots Pipedrive as CRM for the business.
Concentrix | Oct 2015 - Sep 2017
Provided assistance in online and telephone order-taking
for customers of a well-known retail company in Canada
Handled calls related to complaints, follow up on orders,
invoices and refunds.
Offered exceptional customer service to customers
who raise disputes on their debit cards.
Demonstrated great analytical skills and offering
assistance with their chargeback claims
TOOLS AND SOFTWARES
Canva Design
Google Suite Apps
Facebook Business
Microsoft Office tools
PipeDrive
Trello
Asana
ClickUp
Slack
HootSuite
If you're ready to get help for your business,
it's time for you to get in touch.
CONTACT--
Leyte, Philippines 6515
SOCIAL MEDIA
www.facebook.com/durajoyramos
www.instagram.com/randd_fam
www.linkedin.com/durajoyramos
