PROFESSIONAL SUMMARY
Efficient and detail oriented Administrative virtual assistant and customer support specialist with over 2 years of experience in handling customer inquiries, managing emails, scheduling meetings and organizing data. Skilled in using tools like Hubspot, Zendesk, Freshdesk , Intercom and Zapier to improve customer service and workflow automation. Demonstrated expertise in project management tools such as Google suite, Microsoft office suite, ClickUp, Quickbook, Trello, Asana, Monday.com and click up to track tasks and enhance team collaboration. Well organized, proactive and committed to providing excellent support by streamlining administrative tasks, improving response times and ensuring smooth communication with clients.
CORE SKILLS
Administrative and virtual assistance: Email and calendar management, data entry, document preparation, file management, travel coordination, appointment and meeting scheduling, task tracking.
Customer support: CRM tools (Intercom,Zendesk,Freshdesk,Hubspot), customer-first approach response, issue resolution.
Technical skills: Quick books, Microsoft office suite, ClickUp, Zapier, Asana, Trello, Hubspot, Google suite, calendly, picktime.
Soft skills: Empathy, Active listening, detail oriented, proactive, multitasking, problem solving and adaptability.
PROFESSIONAL EXPERIENCE
Virtual Assistant-Administrative & Customer Support
B.C Ogbuli & Co ISAGBA Chambers| Feburary 2024-March 2025
Reduced response client inquiry response time by 40% by streamlining phone and email communication leading to higher client satisfaction.
Implemented a digital filing system, reducing document retrieval time by 50% and minimizing lost files.
Introduced automated booking tools like Calendly and Picktime, cutting scheduling conflicts by 30% and keeping client meetings on track.
Helped with billing and invoices, reducing errors y 25% and making sure client’s got their invoices on time.
Virtual Assistant-Administrative & Customer Support
Milestone Chambers| January 2023- January 2024
Saved time for lawyers by taking care of daily admin tasks, giving lawyers back 10+ hours per week to focus on their cases.
Researched case laws, regulations and Industry trends giving attorneys valuable insights to strengthen their arguments.
Organized client’s record by moving client information to a CRM system (Hubspot) ,improving data accuracy and accessibility for the legal team.
Implemented automated client reminders, reducing missed opportunities by 35% and helping lawyers stay on schedule.
Virtual Administrative and Customer Support Specialist
Deborah Chambers| March 2021- April 2022
Handled confidential client information with 100% accuracy and discretion, ensuring compliance with legal and data protection policies.
Maintained a 95% client satisfaction rate by providing timely, empathetic and solution-focused responses to inquiries.
Streamlined client onboarding, making the intake process 40% faster while improving documentation accuracy.
Digitized and organized over 500+ legal case files, ensuring easy retrieval and reducing paperwork.
Introduced time-tracking tools for administrative tasks, improving task delegation and productivity.
EDUCATION
Bachelor of Laws: Law
Nnamdi Azikiwe University, Awka- Anambra state
TRAINING AND CERTIFICATIONS
Introduction to CRM with Hubspot – Hubspot Academy |2023
IT Support training –Digital Witch Academy |2024
Customer Service Fundamentals- Coursera |2024
Asana Workflow Specialist Certificate-Asana |2025
