Dulce Abada
$4/hr
Customer Service, Email Support Representative
- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 38 years old
- Location:
- Manila, Metro Manila, Philippines
- Experience:
- 1 year
About
1 year experience as a Customer Service Representative for a Local Telecommunications Company
- handles general inquiry
- billing concerns
- simple tech issues
- product discussion/inquiries
5 years experience as Customer Care Specialist/ Apply By Phone Application for Chase Credit Cards
- assist potential and existing cardholders about the details of their existing credit cards or a new credit card they are interested with
- cater to customer concerns regarding rewards, up-sells, partner details
1 year experience as Email Support Specialist
- respond to UBER rider emails using ZENDESK
- verification of trips, and correction of any discrepancies on customer/partner's fare
- handling escalated email tickets as Tier 2 Email Support Specialist
- identifying possible fraudulent activities and escalating it to the appropriate department
Skills
Languages
