Duane Karl Migui C. Playda

I am a dedicated Customer Support and Administrative Virtual Assistant with a strong focus on reliability, organisation, and clear communication. My background includes handling customer enquiries through email, SMS, and social platforms, managing calendars, preparing simple quotes, updating spreadsheets, and supporting business owners with smooth day-to-day operations. I take pride in being someone who can be counted on—whether it’s meeting deadlines, following systems accurately, or maintaining a professional tone with customers.

I naturally work well in structured, routine-driven roles. I enjoy tasks that require consistency, attention to detail, and a calm, organised approach. Over time, I’ve developed the habit of keeping everything neat and easy to follow—whether it’s naming files properly, updating trackers accurately, or making sure all customer messages are answered clearly and promptly. I understand how important it is for a business owner to have someone who doesn’t need constant supervision, and that’s a responsibility I take seriously.

My communication style is polite, professional, and easy to understand. I’ve handled customer support for Australian and US-based clients, which helped me become comfortable managing enquiries, clarifying concerns, and keeping conversations efficient and friendly. I’m also experienced in basic admin duties such as data entry, organising job schedules, preparing simple quotations, and doing follow-ups so nothing is missed.

I use tools like Gmail, Google Calendar, Google Sheets, CRM platforms, and messaging systems on a daily basis. I learn quickly, adapt fast to new software, and follow instructions carefully. When given a system or workflow, I make sure I understand it well and execute it consistently.

I work from a quiet home office with a stable internet connection, my own PC, and a well-structured environment that helps me stay focused throughout the day. I prefer long-term roles and steady routines rather than constantly switching between clients. I value trust, consistency, and clear expectations—qualities I also give back to the people I work with.

Overall, I see myself as someone who brings dependability, professionalism, and strong work ethic to any team. I show up every day prepared, organised, and committed to delivering quality work. If you’re looking for a VA who can communicate well, follow systems, and support your operations with consistency, I would be an excellent fit.