Duane C. Merlas
Experience Customer Service and Sales Specialist
Smooth and efficient Customer Service and Sales Team Leader with experience enhancing executive productivity and improving business operations. Exceed expectations for maximizing group performance and overseeing efficient calendars, Operate well with minimal supervision to meet demanding objectives.
WORK EXPRIENCE
Sales and Customer Service - Team Leader
Globe Telecom Inc., Cagayan De Oro City, Misamis Oriental
05/2018-11/2019
Achievements/Task
Maintained organized, presentable merchandise to drive continuous sales
Trained and developed new sales team associates in products, selling techniques and company procedures
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Consulted with outside parties to resolve discrepancies and create effective solutions
Responded to customer request for products services or a company information
Quality Assurance Specialist
Globe Telecom Inc., Cagayan de Oro City, Misamis Oriental
07/2017 – 05/2018
Achievements/Task
Utilized operational statistics to achieve steady growth through new processes to generate significant profits
Resolved all issues efficiently and built excellent client rapport which led to enhanced customer satisfaction ratings
Verified validity of Business Permit, DTI, and ID submitted
Verifying if the applications submitted passed company quality standards
Production Manager
Bits&Bites, Cagayan de Oro City, Misamis Oriental
05/2015 – 02/2016
Planned, Organize, and manage operations including ordering materials and supplies
Directed manufacturing process and operational efficiency procedures to achieve goal of first run capability
Managed product quality to guarantee compliance with quality policies, procedures and systems
Managed documentation of and training on production procedures and work instructions
Directed key personnel in correct production techniques to achieve required quality
EDUCATION
Xavier University - Ateneo De Cagayan
06/2012 – 04/2017
BSBA Major in Marketing Management
Member of Central Student Government
Member of Junior Marketing Association
Skills and Qualifications
Business writing
Maintenance Scheduling
Marketing and advertising
Mail Handling
Social Media Management
Email Marketing
Internet Research
