Dtridallyn Panes

DTRIDALLYN M. PANES Block 11 Lot 12 U.B.B., Marikina City, Philippines 1803 Home: - Cell: (- Skype ID: dtridallyn.panes1 Email:- PROFESSIONAL SUMMARY: Organized and efficient in Customer Service, do have a basic knowledge in Microsoft Word and Excel. Energetic with strong time management skills who thrives in a fast-paced, dynamic environment. SKILLS: • • • • • • • • • • Adheres to customer service procedures Dependable Reliable Skilled in customer service operations Avaya Software knowledge Excellent work ethic Maintains confidentiality Word processing Professional and mature Self-motivated WORK HISTORY: 02/2008 to 06/2017 • • • • • • • Customer Service and Sales Representative Sykes Asia Incorporated – Mandaluyong City, Philippines Defused volatile customer situations calmly and courteously. Identified chronic customer issues by creating and maintaining customer complaint log. Addressed and resolved customer complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Accurately documented and resolved customer service issues. Referred unresolved customer grievances to designated departments for further investigation Acted professionally and patiently when addressing negative customer feedback. 07/2006 to 12/2007 Smart/Cashier/Senior Clerk/Crew Trainer Jollibee Foods Corp. (TEKWORK) – Iloilo City Philippines • Responsible for hosting parties and special events of the store branch. • Front liner for fast and quality service • Responsible for handling store funds for cashier’s start of the day funds and store’s budget for daily expenses. • Responsible for training new hires for counter position. EDUCATION: Bachelor of Science: Hotel and Restaurant Services Western Visayas College of Science and Technology – La Paz, Iloilo City Undergraduate COMMENDATION: • • • • • Top Agent (Feb.2017) Top QA adherence Agent (July 2014) Best Senior Clerk (Feb. 2007) Best Smart (Oct. 2007) Certified Crew Trainer (Oct. 2007)