Dryan Ver C. Andrada

DryanVer C. Andrada Lot 6 Block 2 Phase 3 Eagle Crest Bakakeng Baguio City, Benguet Philippines 2600 Cell:- Email:-Skype: live:dryan.andrada_1 Linkin: https://www.linkedin.com/in/dryan-andrada-b/ Summary of Qualifications:  Proficient in Windows Operating System and in Microsoft Office Applications particularly MS Word, MS Excel, and MS PowerPoint.  Self-motivated to succeed in any workplace environment.  Undergone various communications training to be more competitive.  Experienced Work at Home  Customer Support (Chat, Collections, Technical and Email) Familiar with the following Tools:  Crunch Time  Citrix  Fidelio  Microsoft excel  Microsoft word  Google Docs       Google Drive Google meeting Cosovo Anydesk Zoom Linkedin  SalesForce  Dialpad Home office: • Internet service provider: PLDT • Main connection: Ethernet • Computer Specs: o Main Computer: Dell Inspiron  Processor: Intel® Core (TM ) i3-4210U CPU @ 2.10GHz 2.10GHz  Memory (RAM): 12.00 GB (upgraded) o Back up computer : ACER  PC Windows & 1 Pro Processor: Intel® CPU N2830 @ 2.16GHz 2.16GHz  Memory (RAM): 4.00 GB • USB headset: Noise cancelling Headset ( Plantronics ) • Webcam for interview: Yes • Power outage plan: Solar Power backup Educational History:  College Bachelor (2013)- Bachelor of Science Hotel& Restaurant Management, University of Baguio  Vocational Course Graduate (2009) – Associate of Arts in Hotel and Restaurant Management University of Baguio Work experience by date: o Online Sales Representative Thrive Support April 2020 - September 2020 ( 5 months Contractual)  Duties and Responsibilities • Outbound calls • First line of contact • 100 calls per day o Various administrative tasks o Selling products and services using solid arguments to prospective customers. o Maintaining positive business relationships to ensure future sales and keep track for call back. o Online Technical Support Specialist / Sales specialist USGlobaltech (3 Months Contractual) December 2019 – March 2020  Duties and Responsibilities • Inbound and Outbound calls • First line of contact • Software trouble shooting • Various administrative tasks • Diagnosing and repairing faults, resolving network issues • Installing and configuring software remotely o Reservation Sales Specialist International Hotel Groups August 2019 – December 2019  Duties and Responsibilities • Answer inbound calls from IHG guests • Assist guests with reservations and other hotel related inquiries • Provide elite customer service to our guests • Booking Hotel reservation • Assisting Customer with land and air transportation o Guest Relations Officer Azamara Club Cruises Miami Port March 2019 to July2019  Duties and Responsibilities • Welcome guests during checkin and giving a fond farewell to guest while checkout. • Handling guest complaints and concerns in an efficient and timely manner. • Overseeing VIP guests, arrivals and departures. o Hotel Storekeeper Azamara Club Cruises Miami Port Hotel Storekeeper June 2018 – February 2019  Duties and Responsibilities • Store and issue supplies or equipment for daily hotel operations. • Work closely with purchasing department and maintain inventory files balanced and checked. • Ensure cleanliness of all work areas, keeping storage and receiving areas clean and tidy at all time o Assistant Food Storekeeper Azamara Club Cruises Miami Port March 2018 to June 2018  Duties and Responsibilities • Responsible for rotating product in stores in accordance to first-in first-out (FIFO) and expiration dates. • Assists with receiving food orders and storing product according to USPH. • Advises Storekeeper of any variances from received orders compared to order. o Hotel Utility Cleaner Carnival Cruise Line New Orleans September 2016 – June2017  Duties and Responsibilities • A cruise ship steward, or cabin steward, is a key part of the housekeeping staff on board a cruise ship. • Responsible for servicing the rooms of passengers on board the cruise ship. • Making sure all public areas are cleaned to a good standard. o Recruitment Associate Sitel Human Resource Sourcing Team Baguio November 2014 – June 2015  Duties and Responsibilities • Pre-screen applicants • Provides consultation and assistance during the recruitment process Works with the Selection Team to ensure a diverse applicant pool exists • Ensure all aspects of the recruitment process are fair and unbiased and incompliance with Affirmative Action and Equal Opportunity laws o Virtual assistant Briarcanadian Management Home at Work May 2014- November 2014  Duties and responsibilities • Setting appointments for clients towards auto mechanics • Scheduling meetings and making travel arrangements • Research Car parts online • Data Entry Customer Service Representative People Support Baguio Sallie Mae (Collections) April 2013- January 2014  Duties and responsibilities • Assisting borrowers for student loans payments or applications. • Deal with customers diligently, courteously and professionally while collecting payments. • Initiate strategies for collection processes and procedures. • Negotiate payment plans. o o Advance Technical Support Tier II (Supervisor) Concentrix Eastwood City Manila February 2011 to March 2012  Duties and responsibilities • Provide customer service and technical/website support for Dish network. • Handle complaints and problem solving in the best interest of both customer and company • Complete research and projects in a timely manner o Customer Service Representative Teleperformance AT&T (Collections) Mall of Asia February 2010 – January 2011 • Develop alternative payment plans. • Advise customers on alternative payment plans. • Create repayment schedules based on customers’ financial situations. • Retain customer loyalty while initiating processes for collection of payments. Personal Details • • • • • • • Phone name : Dan / Dave Age 34 years old Birth Date : Sex : Civil Status Nationality Interests o o o o o o o : : : October 16, 1985 Male Single Filipino Reading and listening to Ebooks Cooking and dinning Watching interesting movies Traveling places that never set foot on Surfing the internet and gathering interesting and knowledgeable insights. Computer games Animal Care because I am a cat breeder With Complete Training certificates and documents With C1 Visa valid until 2022 References upon request