Drew Raminez

Drew Raminez Taguig City, Metro Manila, Philippines 1631- Results-driven professional with a unique blend of project management, digital marketing, and customer service expertise. Proven track record of leading projects, creating engaging content, and delivering exceptional client support. Seeking a challenging role to drive success. EXPERIENCE SKILLS Content Marketing Manager | Sip2sleep Project Management: Goal Remote | Arizona, USA | Project Based setting, task coordination, ● Created and managed content calendars to ensure consistent and timely delivery of marketing materials. ● ● ● Digital Marketing: Email enhance brand visibility and audience engagement. marketing, social media Wrote blogs and articles on relevant topics to drive traffic and platforms, SEO, content improve SEO. marketing, lead generation. Conducted influencer outreach to build partnerships and promote Coordinated with various teams to align content strategies with overall marketing goals Project Manager & Copywriter | BDC Automation Remote | San Diego, CA | Dec 2022 - April 2024 ● Planned and executed projects, coordinating tasks and deliverables to ensure timely completion ● ● ● supervision. Developed engaging content for social media platforms to the brand. ● progress tracking, team Customer Service: Client support, issue resolution, communication, problem-solving. Technical Writing: Copywriting, workflow management, content creation. Improved team communication and streamlined workflows Soft Skills: Team player, through cross-channel management strong communication, Wrote compelling copy and provided comprehensive support as organizational skills, Copywriter and Admin Assistant problem-solving, time Handled support cases, improving client satisfaction and management. standardizing operational procedures ● Hired and onboarded cold callers, managing their performance and ensuring they met targets. Freelance Copywriter & Technical Writer Remote | Apr 2022 - Present ● Created engaging copy for email campaigns, social media, blogs, and websites for diverse clients ● Applied copywriting, SEO, and content marketing best practices to drive leads and brand awareness ● Developed and optimized workflow processes, knowledge bases, and SOPs for clients LANGUAGES Tagalog, English Client Support VA | Power BAR Women's Fitness LLC Remote | Dallas, TX | Aug 2022 - Dec 2023 ● Managed class booking process end-to-end, ensuring quality and customer satisfaction ● Handled sales inquiries, client requests, feedback, and payment tracking ● Promoted services, updated client profiles, and created email campaign content Order Management & Deal Strategist | Google Cloud, TELUS International Philippines Jun 2023 - Mar 2024 ● Provided deal structuring guidance to Cloud Sales Team, preparing tailored contract packages ● Collaborated with stakeholders to understand requirements and create agreeable proposals ● Prepared tailored contractual packages, ensuring compliance with global business practices. ● Handled inquiries and tasks for order fulfillment, working closely with sales representatives and account managers. Cloud Billing Support | Google Cloud, TELUS International Philippines Oct 2018 - June 2023 ● Delivered excellent technical support for Google Cloud Platform billing and account issues ● Achieved 95% CSAT and 90% FCR, exceeding performance targets ● Explained pricing models and troubleshot account setup and permission issues Customer Service Specialist | Gracall International MNL (February 2015 - May 2018) ● Provided customer service support for an online dating site, handling various inquiries. ● Resolved customer issues by troubleshooting technical problems and providing personalized support. ● Managed back office and phone support team operations of around 25 FTEs. ● Developed training materials and conducted training sessions, improving team SLA performance by 70%. ● Managed queues through mentoring and training, contributing to process improvements Outbound Customer Sales Representative | Gracall International MNL (November 2013 - February 2015) ● Generated prospective clients and maintained accounts through cold calling. ● Consistently met and exceeded quotas, building positive relationships with clients. . EDUCATION B.S. Entrepreneurship | Polytechnic University of the Philippines Open University | Manila, Philippines | 2016 - 2023