Drew Eric Woodmansee

Drew Woodmansee Av. Circunvalación Cochabamba, Bolivia +1 -- Education B.S. Computer Science UC San Diego Est. Apr 2023 • Coursework in writing and communications High School Graduate, Mission Vista High School Jun 2014 • Three years of Computer Science coursework • Senior Class Treasurer Experience Telemarketer, Corporate Turnaround, Cochabamba, Bolivia • • • • Aug ‘18 – Pres. Made ~50 calls an hour to local businesses in assigned area Explained product and answered questions in a concise and fast manner Worked from home and stayed on task without supervision Advertised the product on social media and classifieds. Customer Care Professional, Vivint Inc., Lindon, Utah Jan ‘18 - Apr ’18 • Took calls in both English and Spanish • Received inbound calls from customers and used problem solving skills to resolve the customer issue • De-escalated upset customers in a skillful and professional manner • Took responsibility and ownership for company mistakes • Followed company policies, procedures, and standards of conduct • Employee of the Month after working in the department for only a few weeks Account Creation Professional, Vivint Inc., Lindon, Utah Jun ‘17 - Dec ‘17 • Took calls in both English and Spanish • Entered customer and company data into the system and did contract processing and auditing • Learned scripted calls and interacted with other departments over the phone • Recorded and relayed detailed company information with accuracy • Followed company policies, procedures, and standards of conduct • Led the team in efficiency and time on task Volunteer Representative, LDS Church, Cali, Colombia May ‘15 - May ‘17 • Door to door sales • Maintained 70+ hour workweek for two years • Led groups of 6-8 volunteers, conducted weekly training meetings, followed up on goals, and created weekly progress reports • Increased volunteer effectiveness by providing training in individual communication, problem-solving, and productivity skills for 15 volunteers • Fluent in reading and writing in Spanish; refined public speaking skills Crew Member, Little Caesar’s Pizza, Oceanside, California • • • • Mar ‘14 - Sep ‘14 Learned scripted calls and interacted with customers over the phone Recorded detailed customer information with accuracy Prepared high-quality products consistently by following company recipes Followed company policies, procedures, and standards of conduct Skills Technical: Salesforce, Workday, Avaya, Microsoft Office (Word, PowerPoint, Excel), Unity, Java, Tech Support, Ableton, Maschine, FL Studio Language: Spanish, fluent; TEFL Certification