Dream Rose R. Melgar
General Virtual Assistant-
S U M M A R Y
Hi! I'm Dream, I’ve been a Customer Service Representative wherein I
ensure that customer’s concern gets resolved fast and efficient and
provide outstanding great customer experience.
Self-taught on how to create Facebook Ads that can increase more brand
exposure to potential audiences.
Knows about the power of Blog Writing that can build more trust in your
brand and nurture your current customers.
I strongly believe that a virtual assistant must have this positive trait of
having a, “Care for the Business” that contributes to business continues
massive growth and success.
W O R K
E X P E R I E N C E
Soundbrenner Ltd : Feb 2018 - Present
General Virtual Assistant
Daily Shopify Order Fulfillment
Accommodating customers' concerns
Admin Task
Internet Research
Facebook Page Moderation
T-Mobile General Care Account: June 2017 - Oct 2017
Customer Service Representative
Providing an excellent customer experience
Provide detailed information about new promotions
Building customer-friendly relationship
2nd Hand Car Buy and Sell: Aug 2016 - Jan 2018
Facebook Group Marketing
Consistent posting of Products
Responding to comments and message about the product
E D U C A T I O N
Bachelor's Degree in Information Systems
Tarlac State University - 2014
Your General Virtual Assistant
S K I L L
S E T
Canva and Photoshop
- Able to crop an image and remove background
- Creative Social Media Images
Facebook Page Moderation
- Responds to comments and private messages
- Create an engaging and thoughtful response to customers and audience
Admin Task
- Internet Research
- Reconcile Payments
- Uploading shipment information
Shopify
- Fulfill order
- Update tracking information
Zendesk Support and Amazon Seller Support
- Create a new ticket for new concerns
- Accommodate customers and provide great customer service for them.
Wordpress Blog Management
- Able to add a new blog post,
- Add Image and Basic Link Building
- Blog Formatting
Hootsuite and Buffer
- Able to Schedule Social Media Post
Google Docs, Sheets and Slides
- Able to format content
- Perform Basic Calculation (Sum, Average, Conditional Formatting, and
Filter & Sort)
W R I T I N G
S A M P L E
www.yourvirtualpal.com/blog
C U S T O M E R
S E R V I C E
W R I T I N G
S A M P L E
My Writing Sample: View Here
