Dranreb Guevara

 Summary Results-driven Customer Services Representative with proven ability to establish rapport with clients. Motivated customer service representative with over nine years of customer service experience in a fast-paced environment. Exceptional and Ambitious Customer Service Representative who values skills and qualities like honesty, integrity, time management, and devotion toward work is looking for a career where my professional experience and expertise will be regarded as a wealth of an organization Work Experience Administrative Officer Magluluma Enterprises, Antipolo City Nov 2017- December 2018 Act as point of contact for all of the employees. Prepares reports and organize company records. Manages queries. Manages supplies stock and placing of orders. Customer Services Specialist, Wealth Retail ANZ Global Services and Operations, MDC 100 Building, C5 corner Eastwood Avenue, Libis Quezon City Aug 2014 – January 2017 Achieved customer satisfaction and repeat business through prompt, knowledgeable, and friendly service as a customer service representative in Wealth Retail. Provided quality customer service and profitable risk management by being able to process all business administration requests for our advisers and customers within the Life Risk service and quality standards. Took ownership and initiative to complete necessary research and customer follow up or direct the customer to appropriate contact channel for resolution and be responsible for achieving individual targets whilst maintaining quality and compliance. Strived to a high standard of accuracy in processing service instructions thus improving customer satisfaction by resolving customer's issues and concerns and general customer loyalty through strong knowledge of key products through incorporating needs analysis, building rapport and overcoming objections. Technical Support and Sales Representative II Convergys Services Philippines, Microsoft, MDC 100 Building, C5 corner Eastwood Avenue, Libis Quezon City Oct 2012 – May 2014 Sold software licenses, upgrades, and tech support for Microsoft Office Suite for clients who are using Windows/MAC Operating Systems. Handled Chat and Phone Support for clients.  Installed software and provided tech support for Microsoft Office 2003, 2007, 2013 and Office 365. Received Awards like Top Representative for the Month, Top Representative for the Quarter, Top Sales Representative, and Top Representative for the Site. Technical Customer Care Representative Convergys Services Philippines. AT&T Internet Services, 24/F Robinsons Equitable Tower, 4 ADB Ave. cor. Poveda,Ortigas Center, Pasig City Feb 2006 – Feb 2011 Fixed technical phone and internet issues, dispatched on-site technicians, offered paid support, fixed email issues and reported non-working equipment. Communicated outages to technical support representatives, customer care agents, network operations center, mid-level and upper-level management of outages via email, chat messenger programs, online and voice conferences, as well as tool and applications administration. Nominated as the AHT Captain of the team and regularly attended calibrations and meetings.  Coached peers on how to manage AHT effectively. Received numerous awards like CSAT champion, Top Representative for the Month, Top Representative for the quarter and Top Representative for the Site. Education BS Computer Engineering STI College Cubao, Edsa, Quezon City 2003 – 2005 Two Year Computer Programming Course Marikina Institute of Science and Technology, Marikina City 1999 – 2001 High School Diploma Don Antonio de Zuzuarregui Sr. Memorial Academy, Antipolo City Rizal 1993 – 1997 Elementary Certificate Bagong Nayon I Elementary School, Antipolo City 1990 – 1993 Additional Information PERSONAL BACKGROUND   Birthday:         June 18, 1980 Birthplace:       Quezon City Age:                35 years old Sex:                Male Status:            Married Religion:          Catholic Citizenship:      Filipino  SSS No.:         -                      TIN:                - Character Reference Marichelle Hernandez Mobile:- Jonan Gulliab Mobile:- Jielson Aban Mobile:-