CAREER BACKGROUND
CUSTOMER SERVICE REPRESENTATIVE
Stellar Phils. |-
- managed customers billing report for electricity and
gas consumptions
- make courtesy calls on new subscribers
TECHNICAL SUPPORT REPRESENTATIVE
DRAKE SUYAT
CSR / TSR
Sitel Phils. |-
- provide solutions to customers concerns regarding
Lexmark printers
EDUCATION
MY BACKGROUND
I support customers by
providing helpful information,
answering questions and
responding to complaints. I
make sure that every customer
concerns will be resolved at the
end of each call.
AMA COMPUTER UNIVERSITY
Bachelor of Science in Computer Engineering - 1993
MALATE CATHOLIC SCHOOL
High School - 1988
Elementary - 1984
SPECIALIZATIONS
Customer Support. Social Media
Management. Web
Development. Microsoft Excel
Expert. Photo and Video
Editing.
CONTACT
INFORMATION
Mobile:-
Email-FB:https://www.facebook.com/
drake.suyat.9
21 Cabaluna St., Poblacion,
Iloilo City, Philippines 5026
TRAINING
ELEVATE VIRTUAL ASSISTANCE SERVICES
Certificate for Social Media Marketing and
Management
- Trained to create campaigns on Social Media platforms
including Facebook, Instagram, Twitter, Pinterest,
YouTube and LinkedIn.
- Manage social media planning for execution of
marketing strategies and community management.
- Implement marketing and promotions tactics that will
lead to social media growths and traffic from social
media posts.
- Monitor online presence of company's brand.
- Can assist marketing team with developing and
implementing social media strategies.
- Maintain strong social media and brand presence
across Facebook, Twitter, and Instagram platforms
- Utilized social media analytics tools
- Write copy for the website and social media platforms
- Plan and execute social media campaigns
- Measure the effectiveness of said campaigns