Drake Suyat

CAREER BACKGROUND CUSTOMER SERVICE REPRESENTATIVE Stellar Phils. |- - managed customers billing report for electricity and gas consumptions - make courtesy calls on new subscribers TECHNICAL SUPPORT REPRESENTATIVE DRAKE SUYAT CSR / TSR Sitel Phils. |- - provide solutions to customers concerns regarding Lexmark printers EDUCATION MY BACKGROUND I support customers by providing helpful information, answering questions and responding to complaints. I make sure that every customer concerns will be resolved at the end of each call. AMA COMPUTER UNIVERSITY Bachelor of Science in Computer Engineering - 1993 MALATE CATHOLIC SCHOOL High School - 1988 Elementary - 1984 SPECIALIZATIONS Customer Support. Social Media Management. Web Development. Microsoft Excel Expert. Photo and Video Editing. CONTACT INFORMATION Mobile:- Email-FB:https://www.facebook.com/ drake.suyat.9 21 Cabaluna St., Poblacion, Iloilo City, Philippines 5026 TRAINING ELEVATE VIRTUAL ASSISTANCE SERVICES Certificate for Social Media Marketing and Management - Trained to create campaigns on Social Media platforms including Facebook, Instagram, Twitter, Pinterest, YouTube and LinkedIn. - Manage social media planning for execution of marketing strategies and community management. - Implement marketing and promotions tactics that will lead to social media growths and traffic from social media posts. - Monitor online presence of company's brand. - Can assist marketing team with developing and implementing social media strategies. - Maintain strong social media and brand presence across Facebook, Twitter, and Instagram platforms - Utilized social media analytics tools - Write copy for the website and social media platforms - Plan and execute social media campaigns - Measure the effectiveness of said campaigns