Dragan, Segedin
Role: Senior Technical Project Manager
Professional Background
Experience Summary
Professional Experience (Skill Set)
Highlights of Experience
▪ 20+ years of experience in IT&S / Telecom industry, as a
Program / Project / Operations / Service Delivery / Solution
Manager. Usually, triple roles covering various SaaS and/or
infrastructure deliveries, Client-facing & directly working with Clevel. Specializing in risk assessment, crisis management &
continuous improvement.
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Education
• Electrotechnical University : Telecommunication & Informatics
• Certified Scrum Master / PRINCE2 Practitioner / ITIL
Key Clients Served in Various Industries
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Ericsson / SoftBank (JP) / MTN / Vodafone (CZ) /
IBM / Allianz / Fiat Chrysler / Prysmian
UniCredit / ČSOB / Luminor Bank (Riga, LV) / VUB (SK)
MSD / Verizon / AT&T
Focus Points
▪ IT&S / Telecom infrastructure projects delivery & counseling
▪ BSS (Billing / Charging / Provisioning) / OSS SaaS Services
▪ Banking (PSD2)
Languages
• English (full C2 business proficiency)
• Czech (full C2 business proficiency)
• Croatian (native)
20+ Years
Worked for Banking / Insurance Clients through IT&S / Telecom sector (infrastructure, network, SaaS)
Established the first public searching engine for Croatian’s legal acts (1996 / during university studies)
Drive Y2K testing's for VUB Bank in Prague
Galileo-Masters 2005 winner as we produce the first Galileo/EGNOS handheld navigation
Founder of Voice services in Tiscali (CZ), Billing / Charging / Provisioning & financial and legal responsible
Managed multiple strategic Telecom projects & services worldwide (Japan, Madagascar, Africa. Haiti)
Support separation of Luminor | Nordea bank (data submission, assets, security), new OSS system for
Customer Service platform (based on AI)
▪ Genesis for Branches project for ČSOB – brand new product for call recordings (with call recognition),
incl. CRM / Android cross-functionality with internal banking systems
▪ Trask: New business opportunities for Croatians’ banking market: offering PSD2 features/modules,
Georgi (loan without visit in 10 min), GDPR consultations, Face Recognitions APIs for Banking
systems, etc.
„Is not important what have to be delivered but who deliver it.” Highly motivated and focused on delivery targets
(business/technical/analytical), with good sense of situational awareness, strategical & analytical thinking allow
me to focus a few steps ahead, proactively predicting outcomes & mitigating risks, driving real-time events
accordingly. Special attention to detail, perfectionist by nature, people-centric & open personality.
Banking Experience
PM Tools
Technology
PM Methodologies
Team Size
Project Length
Managed Budget
Managed Stakeholders
BSS / OSS SaaS deliveries & support, security (Charging,
Billing, Account management, Customer Service platforms)
JIRA, Confluence, Trello, Monday, Asana, MS Office/MS Project
Networking, Customer Service Platforms, Security, HW & SW Dev.
Waterfall, Agile (Scrum, Kanban), ITIL, Lean, Six-Sigma, Kanban
10 to 240+ FTE, people management (on-site & off-shore)
few months (2-6) to few years (2-3)
anything between €1M to €100M
C-level, Clients, Government, 3rd Parties, Technical & Dev. Teams
