Dowlath Nisha

Dowlath Nisha Sulthan  : -/-  -Objective Seeking a position to utilize my skills and abilities with an organization that offers professional growth while being resourceful, innovative and flexible, thereby grow along with the firm I work for Work experience   Working as an English Facilitator at CPS GLOBAL SCHOOL., form June 2020 till date   Worked as a English Teacher at Al-Hira Model School., from December 2016 to April 2017  Worked as a Senior Customer Service Executive at RR Donnelley Global Outsourcing Pvt. Ltd., Prestige Polygon, Chennai from Dec 2007 to June 2015.  Worked for TWWI from June 2007 to Nov 2007 as Online English Tutor Working as an English Facilitator at Al-Fajr International School., from June 2017 till May 2020 Worked as a Senior Work Flow coordinator at Williams Lee Pvt. Ltd., Tidel park., Chennai from July 2015 to December 2016 Job Responsibilities  In School – Head of the Department – Responsible for the Kindergarten, Primary and High School Syllabus Designing; Lesson Plan checking; Teacher Monitoring; Arranging Feedback Sessions; Question Paper Setting; Monitoring Staff attendance; Preparation of the school timetable, Allocating duties and teaching load to the teachers; Providing necessary facilities to the teachers in the discharge of their duties; Planning the Year’s academic work in consultation with the staff and holding staff meetings to review the work done during the month and assessing the progress of the pupils; Organizing and coordinating various non-academic activities; Developing and organize the Library resources  In Office - Pro-active approach; Rigorous follow-up of work; Problem analytical skill; Good rapport with people within and outside the team; Creating staff schedules, managing workflow, managing employee issues; Coordinate with the peer shift leaders in London and operators from start to end of the projects; Effectively communicating with clients and resolving the queries; Ensuring quality service both internally and externally; Manage operators’ utilization in shift; Manage shift’s performance in terms of OTD, Offshore %, and Average Job Time; Responsible for On Time Delivery of the projects across all the shifts; Responsible for team’s Welfare and Events activities; Back-up owner for BCP in the team Achievements     The most promising performer award, RR Donnelley  Participated in Game Plan (the most prestigious event) in RRD. Received many appreciations from all the higher level Leaders  Data captured in the trackers (Split jobs, Query, negotiation) were 100% accurate so far, and very proud to say that I am one among the few who fill it on a Daily Basis The best performer award, RR Donnelley Participated in most of the Welfare and Events in team and organization level Successfully handled BCP related works for the past one year, and have the capability to handle any BCP situation all alone  Three promotions in six years Joined as Quality Controller in 29-Nov-2007 1. Promoted as Senior Customer Service Associate in 02-Aug-2010 2. Promoted as Customer Service Executive in 26-Jul-2011 3. Promoted as Senior Customer Service Executive in Jan -2014 Educational Qualification Qualification Institute Percentage M.ed GRT college of Education 83% B.ed Viswaksena College of Education 79% M.phil (English Lit.) The Gandhigram Rural Institute (Deemed University), Dindugal District 63.80% M.A (English Lit.) Justice Basheer Ahmed Syeed College For Women, Chennai 58.75% B.A (English Lit.) University of Madras, Chennai 50.0% XII M.G.R Adarsh Public School, Chennai 75% X M.G.R Adarsh Public School, Chennai 76% Personality traits:   Best Tutor     Adaptive in Nature    Can resolve problems quickly   Effective Communication Skills Aggressive & Quick Learner Ability to maintain Inter-personal Relationship Confident and Focused person Open minded Flexible in work Good in Organizing Can Manage Multiple Tasks Personal profile Date of Birth : 16 May 1981 Marital status : Married Father’s Name : K.H Sulthan Mother’s Name : S. Rahamath Nisha Nationality : Indian Mother Tongue : Tamil Languages Known : English & Tamil Hobbies and Interests   Books Travelling Place: Chennai Date: December, 2020 Thanks in advance