Douglas Odumu

My pursuit of excellence and quality is reflected in the projects i take on.

As a qualified and experienced native English speaker, i have worked as customer service agent, virtual assistant, data entry specialist and quality analyst with a good track record, possessing specialized knowledge and skill in handling inbound and outbound phone calls.

I have worked for a few customer focused based companies, i have worked in customer service for more than 3 years, i also have a 2 years experience as a virtual assistant, cold and warm phone agent, data entry and quality analyst.

MY MAJOR SKILLS

• Phone support
• Proficiency in customer service
• Handling inbound and outbound calls
• Email handling/management
• Proficiency in CRM tools
• Time manager
• Coaching
• Online tutor.

My goal is to contribute effectively to intellectually challenging projects. I have a strong commitment to efficiency, creativity and hard work.

One of my motivating factor is my fast learning ability.