ABOUT ME
WORK EXPERIENCE
Self motivated, hardworking, can work
with minimal supervision, organized
and a positive thinking individual.
While working with a team, I keep
myself and the team focused on
priorities by setting milestones to
ensure things happen as planned.
Team Leader
EDUCATION
Course Studied
University of Nairobi
2015 - 2018
Course Studied
Buisness Adminitstration
July2023 - Present
KOKO Networks l Nairobi
Lead, mentor, and motivate a team of sales representatives to achieve sales targets,
Develop and implement effective sales strategies and plans, Monitor team performance,
provide regular feedback, conduct performance reviews, Analyze sales data to identify
trends and areas for improvement, Assist in the recruitment, training, and onboarding of new
team members, Foster a positive team environment and ensure high levels of customer
satisfaction, Utilize GoHighLevel platform to manage CRM, automate marketing efforts, and
enhance customer engagement.
Sales Represesantive
Dec2021- June 2023
KOKO Networks l Nairobi
Meeting and exceeding daily, weekly, and monthly targets, Reaching out to prospects via
phone, email, and social media to introduce our products, Qualifying leads by assessing
needs and interests, Build and maintain sales pipeline by creating and maintaining
relationships, Coordinating and scheduling meetings between qualified prospects,
Implemented workflows and campaigns within GoHighLevel to streamline processes and
improve communication efficiency, Sending follow-up emails and making reminder calls to
warm leads.
Team Leader
Jan 2019 - Oct 2021
dlight Solar l Nairobi
LANGUAGES
English
Swahili
Supervising and motivating a team of outbound sales representatives to achieve sales
targets and performance goals, Providing ongoing training, coaching, and support to team
members to enhance their sales skills and product knowledge, Tracking and analyzing team
performance metrics, providing regular feedback and conducting performance reviews,
Developing and implementing effective sales strategies and campaigns to drive outbound
sales efforts, Ensuring high-quality customer interactions by monitoring calls, reviewing call
scripts, and implementing quality control measures,
Call Center Rep
Jun 2015 - Dec 2018
dlight Solarl Nairobi
Initiating calls to potential and existing customers to promote products/services, generate
leads, and close sales, Meeting and exceeding daily, weekly, and monthly sales targets ,
Engaging with customers to understand their needs, provide information, and offer solutions
that meet their requirements, Conducting follow-up calls and emails to ensure customer
satisfaction and to secure sales, Accurately logging call details, sales outcomes, and
customer information into the CRM system, Maintaining a thorough understanding of our
products/services to provide accurate and comprehensive information to customers
Brand Coordinator
Mar2013 - May 2015
Creative Innovationsl Nairobi
Assisting in the development and execution of brand strategies to enhance brand
recognition and loyalty, Coordinating marketing campaigns, including scheduling,
production, and distribution of promotional materials, Planning and executing brand events,
trade shows, and promotional activities to increase brand visibility, Managing social media
accounts, creating engaging posts, and responding to customer inquiries and comments,
Monitoring and analyzing the effectiveness of branding efforts and marketing campaigns,
preparing reports on key metrics and insights
V A DOUGLAS
SKILLS
SOFTWARE & TOOLS
Content Writing, 4 Years
Beginner
Blog articles
Press releases
Short-form content
Graphic Design, 8 Years
Leadership
Communication
Customer Relations
Channel Strategies
Route to Market
Joint Business Planning
Jasper.ai
ChatGPT
SEMRush
Google Analytics
Adobe Illustrator
Adobe After Effects
Intermediate
Adobe Photoshop
Advanced
Canva
CERTIFICATIONS
ICDL, 2018
The International Computer Driving License (ICDL), also known as the European Computer Driving License (ECDL) in Europe, is a globally
recognized certification that validates an individual's proficiency in essential computer skills. It is designed to enhance employability and
productivity by ensuring that candidates have a good understanding of common computer applications and can use them effectively.
OSHA, 2011
The Occupational Safety and Health Administration (OSHA) certificate signifies that an individual has completed training in occupational
safety and health standards and practices as outlined by OSHA. These certificates are essential for ensuring a safe and healthy work
environment and are often required or highly recommended in various industries.
