Doston Nishonboev

Doston Nishonboev

$50/hr
Product Owner | Product Manager | Technical Business Analyst
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Warsaw, Mazowieckie, Poland
Experience:
3 years
About

I’m a results-driven Product Owner and Technical Business Analyst with a strong background in Service Portfolio Management (SPM), IT Service Management (ITSM), and process optimization. I bring over 8 years of experience across enterprise environments, from IT support to full product ownership in large-scale digital transformations, with a proven ability to bridge business needs with scalable technical solutions.

In my current role, I lead the design and implementation of a cloud-based SPM solution on ServiceNow, aligning product roadmaps with strategic objectives while serving as a subject matter expert. My daily responsibilities include gathering and refining requirements, facilitating stakeholder collaboration, managing agile ceremonies, and prioritizing backlogs to deliver high-impact features. I’ve driven initiatives that improved service request efficiency by 20% and enhanced customer satisfaction by 15%.

Previously, I defined and executed product strategies for enterprise service catalog and mobile applications built on ServiceNow, integrating features like hardware/software requests, onboarding, and approvals into a centralised platform. I’ve worked closely with engineering teams using technologies like JavaScript, AngularJS, REST APIs, and managed cross-functional projects via Jira and Confluence. My approach blends technical acumen with a strong user experience focus and process discipline.

I began my career in IT support, progressing through roles that built my foundation in troubleshooting, stakeholder communication, and incident resolution. That experience now informs my ability to design intuitive, resilient products with a deep understanding of operational realities.

Technically, I’m proficient with ServiceNow, GitLab, CMDB, Confluence, Datalake, VMware, Active Directory, and tools such as CyberArk, OKTA, and VPN solutions. I’m certified in AgileBA and skilled in stakeholder engagement, change management, and data analysis.

Fluent in English (C1), Polish (B2), and Uzbek (native), I thrive in multicultural teams and dynamic environments. I’m passionate about delivering value through iterative development, service transparency, and clear documentation.

I’m currently seeking new opportunities where I can continue to lead impactful digital initiatives, particularly in environments focused on cloud platforms, governance and compliance, or enterprise service delivery. I’m open to both permanent and B2B contracts, and eager to contribute to organisations that value innovation, collaboration, and business-driven technology.

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