Dorothy Odhiambo

DOROTHY ODHIAMBO Remote Sales & Client Engagement Specialist PROFESSIONAL SUMMARY Self-motivated Sales & Client Engagement Specialist with 7+ years experience driving customer acquisition, improving communication outcomes, and managing client relationships across phone, email, and digital platforms. Skilled in cold outreach, lead qualification, persuasive communication, and consultative selling. Adept at supporting service-based businesses remotely using CRM tools, tracking pipelines, and engaging prospects with solution-focused product explanations. Passionate about sales strategies that deliver measurable growth, client trust, and high-quality onboarding. SALES SKILLS & EXPERTISE           Outbound Sales & Cold Calling Lead Prospecting & Pipeline Management Email Marketing & Follow-Up Nurturing Consultative Selling & Product Education CRM Management (HubSpot, Salesforce, Zoho) Script Optimization & Objection Handling Service Upselling & Conversion Optimization Proposal Responses & Documentation Accuracy Remote Work Communication (Phone/Email/Chat) Microsoft Office & Google Workspace RELEVANT EXPERIENCE Remote Client Sales & Engagement Lead Freelance | 2023 – Present     Prospected and engaged potential clients through cold calls, emails, and social channels for consulting and service-based businesses. Educated leads on digital and service solutions, improving conversion likelihood through consultative selling. Created prospect lists and improved team outreach scripts for clarity, persuasion, and competitive differentiation. Conducted sales support hand-offs ensuring newly acquired customers received proper onboarding and support.  Managed CRM pipelines (HubSpot, Zoho, Salesforce), tracked follow-ups and documented interactions in line with sales metrics. Front Office Guest Services Supervisor | Upselling Sales Support Acacia Premier Hotel, Kisumu | 2018 – 2022     Conducted high-volume phone sales for reservations, consistently converting inquiries into bookings using persuasive communication. Led service upselling initiatives, increasing premium booking conversions with tailored benefit-driven explanations. Trained staff on communication scripts, sales pitches, cross-selling, and handling objections professionally. Documented service needs and sales insights to guide management on revenue opportunities and performance trends. Client Relations & Service Support Administrator Inuka Africa Microfinance | 2017    Educated potential customers on financial products through outbound calls and scheduled consultations. Improved client onboarding turnaround through proactive follow-ups and documentation accuracy. Supported product promotion efforts by communicating benefits clearly and concisely to prospects. EDUCATION MBA (Strategic Management) — University of Nairobi,- BSc. Hotel & Hospitality Management — University of Eldoret,- TOOLS & SYSTEMS HubSpot CRM | Salesforce | Zoho | Google Workspace | Microsoft Office | Trello | Slack | Zoom LANGUAGES English (Fluent) • Kiswahili (Fluent) • French (Intermediate) PROFESSIONAL ATTRIBUTES Strong Phone Presence • Clear Written & Verbal Communication • Time Management • Remote Accountability • Target-Driven • Positive & Persuasive Attitude