Dorothy Mutinta Gabriel

Dorothy Mutinta Gabriel Lusaka, Zambia | - |-linkedin.com/in/dorothy-gabriel-12a23627a Professional Summary Resourceful and detail-oriented Business Administration and Entrepreneurship graduate with proven experience in banking and marketing. Adept at handling high-volume transactions, improving customer satisfaction, and supporting marketing initiatives. Strong analytical, organizational, and communication skills, with a deep commitment to continuous learning and professional growth. Seeking a remote opportunity to contribute meaningfully to organizational success. Core Competencies & Technical Skills Hard Skills: - Loan Processing & Verification - Financial Transactions - Marketing Strategy Execution - Customer Relationship Management - Administrative Support - Data Entry & Documentation - Report Preparation Technical Proficiencies: - Microsoft Office Suite (Word, Excel, PowerPoint) - CRM Software - Digital Marketing Tools Soft Skills: - Communication & Interpersonal Skills - Time Management - Problem Solving - Initiative & Self-Motivation - Team Collaboration - Adaptability in Fast-Paced Environments Professional Experience Bank Clerk NATSAVE Bank – Head Office, Lusaka October 2024 – Present - Processed over 100+ customer transactions weekly with 100% accuracy, improving service turnaround time by 30%. - Verified identity and loan documentation, ensuring 100% compliance with bank policies and KYC regulations. - Addressed and resolved an average of 20+ daily customer queries and loan-related errors, enhancing client satisfaction. - Supported loan officers in streamlining the loan application process, reducing approval time by 15%. Marketing Assistant NATSAVE Bank – Head Office, Lusaka July 2024 – October 2024 - Coordinated and supported 3+ large-scale marketing campaigns, leading to a 20% increase in outreach and engagement. - Developed and maintained effective communication with cross-functional teams, accelerating project completion by 25%. - Managed logistics for public events, resulting in a 35% increase in brand visibility. - Provided administrative support, reducing documentation errors by 40% across marketing activities. Education Bachelor of Business Administration and Entrepreneurship Mulungushi University – Expected December 2024 Certifications Certificate in Digital Marketing – September 2024 – October 2024