Dorothy Aileen Laborte

DOROTHY LABORTE Mardonio Ceniza Street Maguikay, Mandaue City, Cebu PH 6014 · --· linkedin.com/in/dorothy-aileen-laborte A highly organized individual and a dedicated Customer Support Representative and Administrative Assistant. With proven track record of providing high-level customer service, employers can be rest assured that I can help their companies achieve their goals by doing what I do best. I am highly-skilled at entering and organizing mass amounts of data accurately and efficiently, at a pace quicker than any average data entry personnel. I am adept at completing projects with minimal to no supervision. I am willing and able to go above and beyond to meet individual, team and corporate goals. I offer excellent communication and interpersonal skills, with exceptional work ethic. Experience SEPTEMBER 2015-PRESENT INDEPENDENT CONTRACTOR, REMOTE Product listing (Shopify, Etsy, Wayfair, Walmart, Overstock, Houzz, OJCommerce, Build, Bed Bath & Beyond, HomeDepot, Amazon) Uploading products using bulk upload templates Downloading, renaming and uploading product images Completing data entry tasks with accuracy and efficiency Correcting any data entry error to prevent later issues such as duplication or data degradation Evaluating source documents to locate information needed for each data entry field Executing data verification to detect errors Performing work according to project schedules and high-quality standards Responding promptly to customer inquiries via email Assisting customers in placement of orders, cancellation of orders, refunds, or exchanges april 2010 – november 2010 customer service associate, convergys corporation Handled inbound customer chat conversations Assisted customers with product and service selections Facilitated orders and completed accurate entry in timely and efficient manner Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors Processed payments, including credit and debit card transactions Promptly responded to inquiries and requests from customers Communicated with customers to answer questions and perform account maintenance Documented all customer information accurately in computer system, providing dated notes for future reference Applied highly effective selling skills while properly engaging and presenting solutions to customers AUGUST 2006 – DECEMBER 2009 TECHNICAL SUPPORT REPRESENTATIVE, STREAM GLOBAL SERVICE Provided technical assistance on Dell laptop and desktop systems Provided technical assistance to Qwest Broadband customers Provided assistance in identifying hardware and software issues on Dell systems Processed on-site technician dispatches for Dell systems that needs hardware replacement Provided assistance in the installation, configuration, and troubleshooting of Windows Operating Systems Troubleshoot LAN and WLAN connection problems Assisted customers on modem installation and configuration Assisted customers in configuring their wireless networks Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks Explained technical information in clear terms to non-technical individuals to promote better understanding Resolved issues with systems, hardware quickly and accurately Managed customers' expectations of support and technology functionality in order to provide positive user experience Upsold products and services to increase company revenue Removed and replaced malfunctioning components to correct hardware problems. Trained and supported end-users with software, hardware and network standards and use processes Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions AUGUST 2005 – AUGUST 2006 PURCHASING OFFICER, TOKIWA OPTICAL PHILIPPINES CORPORATION Ensured items received were items that were ordered by verifying receipts Monitored shipments to ensure goods were delivered on time and in good condition Researched suppliers based on availability, quality, selection, and price Maintained and reviewed computerized records of items purchased and costs associated with purchases Negotiated with suppliers, vendors, and other representatives Maintained documentation for all purchases Sourced and qualified bidders, obtained favorable pricing and finalized contracts Accepted and processed supply requests from staff, and placed orders per procedures Education OCTOBER 2001 BACHELOR OF SCIENCE IN COMPUTER SCIENCE, UNIVERSITY OF CEBU LAPULAPU AND MANDAUE Skills Desktop support Technical support Customer service expert Inbound and outbound calling Technical issues analysis Skilled in TCP/IP and WAN Skilled multi-tasker Computer proficient Professional and mature Maintains confidentiality Fast learner Customer engagement Process management Order fulfillment Documentation and reporting Typing 50 WPM Accurate and detailed MS Office proficiency Proofreading Word processing Organization Error detection Data verification Articulate and well-spoken Research skills Critical thinker Administrative support specialist