DORA
GELO
VIRTUAL
EXECUTIVE
ASSISTANT
PHONE: (-
EMAIL:-LINKEDIN: DOROTEA GELO
WORK SUMMARY
Executive Assistant
Ferrera Financial Services + Michael Ferrera Clothing | 2020
Coordinated 6 calendars for 2 businesses
Optimized 3 internal processes, avoiding operational mistakes
Conducted 90% of email / phone communication with clients & partners
Improved operations by enabling 10+ automations
Completed 80+ client broker transitions in communication with
American Funds, National Life, and IFG
Organized, edited, and proofread 100+ confidential documents
Advanced CRM by creating and sending 20+ successful email campaigns which
received positive feedback from clients
Scheduled 100+ Zoom calls, assisted attendees, took notes, reported to CEO
Enhanced CEO's efficiency by detecting 4 unprofitable expenses
Created content for 100+ social media posts and stories
Updated Website on SquareSpace
Virtual Assistant & Brand Manager
Ola Endress, IG Influencer & Actress |-
PROFILE SUMMARY
I am a versatile virtual assistant with experience
in organization, communications, digital
marketing, and PM. I'm a fast-learner, agile and
detail-oriented. I lived and worked in the US,
UK, Italy, Portugal, India, Greece, and Croatia..
PROFESSIONAL SKILLS
Scheduling
Project management
Organization
Administration
Operations & logistics
Social media
Email marketing automatization
Content creation
Writing & proofreading
Data Entry
Task management systems
CRM
COMPUTER SKILLS
Microsoft Office
Excel Expert
G Suite
Outlook
Zoom
Canva
Kartra
Asana
Slack
Mailchimp
Trello
DialMyCalls
Zapier
Closed 8 paid and 10 unpaid partnerships with brands such as hotels, spas, and
clothing lines
Increased income by negotiating 15% higher rates
Virtually coordinated meetings in Canada from the other side of the world by
phoning and emailing 20+ partners per day
Organized business schedule according to travel itinerary
Customer Communications Agent
Calzedonia Group |-
Attended 50+ customer calls and responded to 20+ emails per day in a highly
fast-paced environment
Improved customer experience by collecting and prioritizing feedback and
presenting it to CRM
Solved 5+ client technical issues daily
Created 15+ customer email templates
Project Manager Assistant & Marketing
Starup Clubble (nightlife app) |-
Helped operations by being in charge of 50% of email and phone communication
Assisted in closing collaborations with 3 businesses
Significantly raised brand awareness by writing 3 articles, pitched them to media
and got them published
Organized 5 promotional events that brought us 30% more app users
Helped place the startup in No. 1 incubator in Southeastern Europe
Created 5 successful Facebook campaigns and over 100 Facebook posts
Improved landing page by delivering 15+ user suggestions
Helped draft business plan for investors
EDUCATION
NOVA School of Business and Economics, Lisbon
Master in Finance, 2019
LANGUAGES
English (proficient),
Italian (proficient)
Portuguese (advanced)
Croatian (native)
Successfully completed 17th best Master's in Finance in Europe as the only
student without a Bachelor's degree in relevant background
Faculty of Humanities, Zagreb
Bachelor in Italian and Portuguese Language
