Doris W. Muchemi
Tel: -
E-mail:-
I am a result-oriented, self- driven, hardworking, and a proactive professional with 3+ years’
experience in the accounting, online customer service and admin industry. As a proven active team
player, I can communicate efficiently and effectively with the ability to foster long-term
relationships with different clients. I aim to integrate my Economics and Tax background in
a dynamic work
WORK EXPERIENCE
June 2022 – to date
PERSONAL AND ADMIN ASSISTANT FINANCE DEPARTMENT- TOTALENERGIES MARKETING KENYA
Controlling in and out -going mail/courier to the Finance Director's office and distribution to various
Sections/Departments.
Creation of PR’s for missions/purchases for the department, PPE’s etc.
Ensure proper and up-to date filing in the Finance Director’s office (including all the compliance
correspondence/documents).
Receiving of telephone messages for the Finance Director and staff when necessary.
Ensuring FD’s Agenda is up to date on a daily basis.
Organizing departmental, inter-departmental and external meetings as well as organizing lunch with
HOS for each
section in every quarter.
Follow up with Section Heads on execution of Audit Safety Tours, Leave planning and Near misses.
Ensuring proper safety standards are observed at all times within the department and the surrounding.
On a weekly basis co-ordinate with HOS’s to prepare the Key Business Highlights for finance and follow
up on open
points.
Assisting in invoice processing, vendor creation, vendor reconciliation and account management.
October 2018 – May 2022
BILLING CLERK AND ONLINE CUSTOMER SERVICE AGENT - SMARTER CALL CENTER
ROLE AND RESPONSIBILITIES
Processing payments that would be required for the drivers such as incentives and bonuses.
Invoicing customers, collecting payment and generating receipts.
Processing and sending credit reminder to the clients.
Processing payment, incentives and bonus to the drivers.
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Administering information provided by the passengers and pair drivers in the online system.
Handling feedback and complaints from the passengers and drivers.
Making reservations for passengers.
Informing policies and processes based on information and data collected while dealing with clients.
March 2018 – October 2018
BUSINESS ANALYST INTERN - METROPOL CORPORATION (TV DEPARTMENT)
ROLE AND RESPONSIBILITIES
Sourced and collected data from different sources such as the Kenya Bureau of Statistics.
Collected, classified, recorded, and analyzed data from different sources.
Presented and defended conclusions of analyzed data to the management.
Supervised presentation of the analyzed data to the audience.
January 2016 – December 2016
ACCOUNTS ASSISTANT& OFFICE ADMINISTRATOR - SERENO HOUSING CO-OPERATIVE SOCIETY
ROLE AND RESPONSIBILITIES
Receive cash and Cheques from customers.
Prepare reports on cash balances and bank balances.
Enter financial transactions on Quick Books.
Managed the office petty cash account and recorded the expenditure account.
Managed the Managing Director’s diary and meetings.
Compared the sales team's actual performance against their set Monthly, weekly, and daily Ke
Performance Indicators.
Prepared, analyzed, and presented sales reports to the Managing Director.
January 2014 -April 2014
SALES EXECUTIVE - KCB BANK NYERI BRANCH
ROLE AND RESPONSIBILITIES
Acquisition and management of accounts for the bank,
Upselling the banks other services like online and mobile banking to existing and new accounts.
Market research and competitor analysis to be able to proposition the bank’s products properly.
EDUCATION
May 2016 -June 2019
POST GRADUATE DIPLOMA – TAX ADMINISTRATION
JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHONOLOGY
I graduated with my post graduate diploma in June 2019
September 2011 – December 2015
BACHELOR OF ARTS – ECONOMIC AND SOCIOLOGY
KENYATTA UNIVERSITY
Bachelor’s degree 2nd Class Upper Division
June 2014 – December 2014
KENYATTA UNIVERSITY-RUIRU CAMPUS
CPA Part 1 -Pass
January 2007 – December 2010
KENYA CERTIFICATE OF SECONDARY EDUCATION,
KIBUTHA SECONDARY SCHOOL-Grade of B
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SKILLS
Communication skills, Dependability, Flexibility, Ability to mentor, and teach
Computer Skills
• SAP
• Microsoft Packages
• Document Management System
HOBBIES
Travelling
Swimming
REFEREES
ANASTACIA KAMU
Supervisor
Smarter Call Center
Tel: --IMMACUALATE MUTHONI
Supervisor
Metropol Corporation
Tel: --RICKSON WACHIRA
Advocate
MNM Advocates
Tel: --
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