Doris Waithiegeni Muchemi

Doris W. Muchemi Tel: - E-mail:- I am a result-oriented, self- driven, hardworking, and a proactive professional with 3+ years’ experience in the accounting, online customer service and admin industry. As a proven active team player, I can communicate efficiently and effectively with the ability to foster long-term relationships with different clients. I aim to integrate my Economics and Tax background in a dynamic work WORK EXPERIENCE June 2022 – to date PERSONAL AND ADMIN ASSISTANT FINANCE DEPARTMENT- TOTALENERGIES MARKETING KENYA  Controlling in and out -going mail/courier to the Finance Director's office and distribution to various Sections/Departments.  Creation of PR’s for missions/purchases for the department, PPE’s etc.  Ensure proper and up-to date filing in the Finance Director’s office (including all the compliance correspondence/documents).  Receiving of telephone messages for the Finance Director and staff when necessary.  Ensuring FD’s Agenda is up to date on a daily basis.  Organizing departmental, inter-departmental and external meetings as well as organizing lunch with HOS for each  section in every quarter.  Follow up with Section Heads on execution of Audit Safety Tours, Leave planning and Near misses.  Ensuring proper safety standards are observed at all times within the department and the surrounding.  On a weekly basis co-ordinate with HOS’s to prepare the Key Business Highlights for finance and follow up on open  points.  Assisting in invoice processing, vendor creation, vendor reconciliation and account management. October 2018 – May 2022 BILLING CLERK AND ONLINE CUSTOMER SERVICE AGENT - SMARTER CALL CENTER ROLE AND RESPONSIBILITIES  Processing payments that would be required for the drivers such as incentives and bonuses.  Invoicing customers, collecting payment and generating receipts.  Processing and sending credit reminder to the clients.  Processing payment, incentives and bonus to the drivers. 1  Administering information provided by the passengers and pair drivers in the online system.  Handling feedback and complaints from the passengers and drivers.  Making reservations for passengers.  Informing policies and processes based on information and data collected while dealing with clients. March 2018 – October 2018 BUSINESS ANALYST INTERN - METROPOL CORPORATION (TV DEPARTMENT) ROLE AND RESPONSIBILITIES  Sourced and collected data from different sources such as the Kenya Bureau of Statistics.  Collected, classified, recorded, and analyzed data from different sources.  Presented and defended conclusions of analyzed data to the management.  Supervised presentation of the analyzed data to the audience. January 2016 – December 2016 ACCOUNTS ASSISTANT& OFFICE ADMINISTRATOR - SERENO HOUSING CO-OPERATIVE SOCIETY ROLE AND RESPONSIBILITIES  Receive cash and Cheques from customers.  Prepare reports on cash balances and bank balances.  Enter financial transactions on Quick Books.  Managed the office petty cash account and recorded the expenditure account.  Managed the Managing Director’s diary and meetings.  Compared the sales team's actual performance against their set Monthly, weekly, and daily Ke Performance Indicators.  Prepared, analyzed, and presented sales reports to the Managing Director. January 2014 -April 2014 SALES EXECUTIVE - KCB BANK NYERI BRANCH ROLE AND RESPONSIBILITIES  Acquisition and management of accounts for the bank,  Upselling the banks other services like online and mobile banking to existing and new accounts.  Market research and competitor analysis to be able to proposition the bank’s products properly. EDUCATION May 2016 -June 2019 POST GRADUATE DIPLOMA – TAX ADMINISTRATION JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHONOLOGY I graduated with my post graduate diploma in June 2019 September 2011 – December 2015 BACHELOR OF ARTS – ECONOMIC AND SOCIOLOGY KENYATTA UNIVERSITY Bachelor’s degree 2nd Class Upper Division June 2014 – December 2014 KENYATTA UNIVERSITY-RUIRU CAMPUS CPA Part 1 -Pass January 2007 – December 2010 KENYA CERTIFICATE OF SECONDARY EDUCATION, KIBUTHA SECONDARY SCHOOL-Grade of B 2 SKILLS  Communication skills, Dependability, Flexibility, Ability to mentor, and teach Computer Skills • SAP • Microsoft Packages • Document Management System HOBBIES  Travelling  Swimming REFEREES ANASTACIA KAMU Supervisor Smarter Call Center Tel: --IMMACUALATE MUTHONI Supervisor Metropol Corporation Tel: --RICKSON WACHIRA Advocate MNM Advocates Tel: -- 3