Doris Somtoo Anaebo

Doris Somtoo Anaebo - ·-Anambra State, Nigeria PROFESSIONAL SUMMARY Organized and efficient Virtual Assistant with 2 years of experience adept at providing comprehensive administrative support in dynamic work environments. Proficient in managing calendars, email correspondence, booking travel arrangements, coordinating meetings, and data entry. Skilled in adaptability and quick learning, ensuring seamless integration into diverse work environments. Capable of enhancing productivity and improving business operations through efficient task management and proactive support. SKILLS Communication Scheduling Email Management Tech Savviness Proactivity Self-Motivation Time Management Problem-Solving Organization Attention to Detail Email Management Calendar Management Google Workspace / Microsoft Office Data Entry PROFESSIONAL EXPERIENCE Pointman Business Solutions Ltd Virtual Assistant April 2022 - April 2024 Engaged directly with the CEO to arrange and coordinate meetings, appointments, and calendar management, ensuring seamless coordination and resolution of any scheduling conflicts. Streamlined operations and prioritized tasks, allowing the CEO to increase productivity. Coordinated task assignments, team collaboration, and project management through the utilization of diverse platforms such as Slack, Asana, and Monday. Handled confidential and sensitive information with discretion and tact. Prioritized and managed clients' emails, both incoming and outgoing, and took actions to respond to or direct messages appropriately. Executed travel arrangements by researching and booking flights, car reservations, and accommodation. Utilized advanced software to prepare documents, reports, and presentations. Performed data entry using spreadsheets, ensuring accuracy and avoiding errors. Set up virtual meetings, guests, and facilitated presentations. Facilitated training and onboarding for new hires. Assisted clients with various other admin tasks and provided flexibility to meet their needs. Trustfund Pensions Limited Business Development Executive June 2021 - March 2022 Demonstrated impactful contribution to revenue growth by driving a 12% increase in product sales, leading to a significant 20% rise in annual revenue. Identified and addressed Business Development challenges, resulting in a notable 30% increase in customer satisfaction rates. Proactively sought and established 5 new strategic partnerships with major companies through networking and outreach efforts. Achieved consistent 20% above-target performance on departmental KPIs over three months. Played a key role in organizing and facilitating successful webinars and training sessions, contributing to an impressive boost in customer retention rates. Directly communicated with customers to build strong business relationships. Somis Fashion Store Customer Service Representative Demonstrated deep product knowledge to effectively assist customers with inquiries, ensuring accurate information and providing personalized recommendations. Proactively engaged with customers to recommend products tailored to their preferences, achieving a customer satisfaction rate exceeding 50%. Tracked customer inquiries and facilitated ordering processes to ensure a seamless customer experience. Monitored and updated customer service software to manage interactions and track customer satisfaction levels. Handled customer interactions with professionalism, ensuring high levels of satisfaction and positive experiences. EDUCATION & CERTIFICATIONS B.Sc Biochemistry Chukwuemeka Odumegwu Ojukwu University, Uli July 2018