Doris Omordia

DORIS OMORDIA Benin, Edo State, Nigeria. Mobile Phone: - Email:-Sex: Female Date of Birth: 26th February, 1994 CAREER OBJECTIVE: Detail-oriented and customer-focused Professional with a background in English and Literary Studies, coupled with a proven track record in Office Administration and Customer Relationship Management. Seeking a dynamic role that leverages my strong communication skills and passion for providing exceptional customer experiences. Eager to contribute my diverse skill set and passion for literature to a forward-thinking organization, fostering a culture of excellence and customer satisfaction. PERSONAL SKILL SET:           Proficient in Administrative Tasks and Office Management Strong Knowledge of Retail Operations, Inventory Management, And Customer Service. Excellent Communication and Interpersonal Skills to Interact Effectively with Customers Detail-Oriented and Organized Approach to Handling Administrative Tasks and Record-Keeping. Strong Organizational Skills to Manage Multiple Tasks and Responsibilities Effectively. Friendly and Approachable Demeanour to Create a Welcoming Environment for Visitors. Ability to Work Collaboratively with A Diverse Team in an Educational Setting. Proactive Leadership and Supervisory Skills Strong Active Listening Skills Analytical and Problem-Solving Skills PROFESSIONAL EXPERIENCES: 1. Administrative Officer - Only Company Price Limited, Irrua, Edo State. Sector: FMCG ROLES AND ACHIEVEMENTS:      Managed administrative tasks including scheduling, record-keeping, and inventory management. Coordinated with different departments to ensure smooth store operations and customer satisfaction. Implemented and enforced administrative policies and procedures to maintain efficiency. Handled customer inquiries, complaints, and providing effective solutions in a timely manner. Maintaining accurate financial records, processing payments, and managing cash transactions. 2. Front Desk Officer Goshen Global School, Ijebu Igbo, Ogun State. Sector: Educational Institution 2019 – 2020 ROLES AND ACHIEVEMENTS:      Managed the front desk, including answering phone calls, responding to emails, and correspondence. Assisted in organizing school events and maintaining school records and documents. Coordinated with teachers and staff to ensure a smooth flow of operations within the school. Supported administrative staff with various tasks and document preparation. Maintained student attendance records and assisting in the coordination of student schedules. ACADEMIC BACKGROUND:  Bachelor of Arts (Ed) – English and Literary Studies 2015 – 2018 Delta State University, Abraka, Delta State.  Senior School Certificate Examination (SSCE) 2007 – 2012 Orodje Grammar School, Sapele, Delta State. ICT SKILLS:  Proficient in Microsoft Excel, Word, and PowerPoint COURSE AND TRAINING/CERTIFICATES OBTAINED  Whitebridge Consulting: Certificate in Customer Relationship Management 2023  National Youth Service Corp – Discharge Certificate 2019 – 2020 LANGUAGES: English and Ika INTERESTS: Interacting, Researching and Travelling REFEREES: Will be provided upon request