Doris Obodoakor

CHIKAODI DORIS OBODOAKOR PROFESSIONAL SUMMARY Resourceful and detail-oriented accounting graduate with strong administrative, analytical, and customer support experience. Skilled in digital communication systems, workflow management, scheduling, automation, and performance tracking. Adept in client communication, problem-solving, and delivering excellent service in both traditional and tech-driven environments. HIGHLIGHTS OF SKILLS & QUALIFICATIONS • Results-driven professional with experience in customer service, financial administration, and digital operations. • Proficient in communication platforms, CRM systems, digital scheduling, automation workflows, and time-tracking. • Strong competency in project management systems, task coordination, workflow tracking, and productivity tools. • Skilled in Tech Sales, Digital Marketing, Cold Calling, and Lead Generation. • Clear communicator with strong analytical, organizational, and problem-solving abilities. WORK EXPERIENCE CEO / Sole Proprietor — Doris Paytech Solutions, Lagos (2015 – Present) • Oversee and coordinate daily business operations using digital task and workflow tools. • Manage budgets, inventory, and financial documentation to support strategic decision-making. • Supervise logistics and client service processes to maintain high customer satisfaction. • Implement efficient record-keeping and process-tracking systems for improved operations. Customer Service Representative — Predictcoin (2021 – 2024) • Provided customer support for crypto-related inquiries, transactions, and account issues. • Educated users on platform policies, security practices, and troubleshooting steps. • Resolved complaints such as password recovery, transaction delays, and general user issues. Accounting Intern — El-Jean Insurance Brokers Ltd, Ikeja (Aug 2011 – Jul 2012) • Assisted in preparing financial reports and reconciling accounts. • Supported data compilation, record management, and financial analysis. • Maintained confidentiality of sensitive financial records. EDUCATION Higher National Diploma (HND) in Accountancy Yaba College of Technology, Lagos — Graduated October 2015 (CGPA: 2.77/4.0) ADDITIONAL INFORMATION • Technical Skills: Project management systems, CRM systems, communication platforms, digital scheduling, automation tools, time-tracking systems. • Soft Skills: Communication, teamwork, active listening, problem-solving, attention to detail, prioritization. • Languages: English (Advanced), Portuguese (Beginner). • References available upon request.