Doris Lewis

CORE QUALIFICATIONS:

·        Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships

·        Ability to exercise independent judgment consistent with department guidelines/standards

·        Knowledge of common computer applications (i.e.: Microsoft Word, Excel, PowerPoint, Windows, etc.)

·        Experience in working with fast-paced evolving companies and being able to adapt quickly to new opportunities

·        Proficiency with email and customer relationship management softwares such as intercom, zendesk, freshdesk, Zoiper etc

·        Possession of strong personal skills like critical thinking, attention to detail, active listening, willingness to learn, etc

·        Availability of High speed Internet connection and a good quality laptop

Work Experience:

1.     Partner Relationship Executive with Aasaanjobs Pvt Ltd, India

(8****th Dec, 2015 - 30****th June, 2016)

·        Coordinated with third party recruiters for new job openings via calls and emails

·        Communicated job description to recruiters keeping in mind the requirement of clients

·        Completed, processed, and maintained required data reports with excel for month end analysis.

2.     Customer Service Executive and Trainer with Flyrobe, Omapal Technologies, India (8****th Oct, 2016 – 30****th April, 2018)

·        Handled customer queries, enquiries and complaints via chat, inbound calls and emails

·        Experience in handling company’s social media platforms such as facebook page, twitter, instagram and playstore app to take care of potential customers and escalations.

·        Helped in conducting regular sessions for soft skills training and monitoring the team for written communication as to improve email drafting skills.

3.     Virtual travel assistant with Mezi, an entity of American Express, India

(7****th Sep, 2018- 30****th Jan, 2019)

·        Catered to fulfill flight, hotel and dining bookings via chat for card members

·        Processed and handled cancellations, rescheduling on customer’s request

·        Coordinated with engineer team to regularly monitor and train the AI chatbot