Doris Eze

EZE DORIS CHINONSO Phone: -| Email:-Portfolio: http://bit.ly/3SOxjHp LinkedIn: http://www.linkedin.com/in/dorisceze Profile Summary A highly motivated and result-driven Sales and Customer Support Specialist with over two years of experience driving customer acquisition, managing client relationships, and executing successful email marketing campaigns. Proven track record in utilizing CRM tools like Hubspot, Zendesk, and Intercom to enhance customer satisfaction, achieving consistent 95% satisfaction ratings. Adept at using various lead generation tools and email marketing strategies to acquire new customers and increase sales. Currently seeking to leverage my skills in a dynamic sales role, contributing to the growth and success of the organization. Core Competencies - Excellent written and verbal communication skills - Proficiency in CRM Tools like Hubspot, Zendesk, Freshdesk, and Intercom - Expertise in email marketing and lead generation tools like Mailchimp, Lemlist, Apollo, - Effective customer acquisition and engagement strategies - Strong customer relationship management and retention - Proficient in Microsoft Office, Google Suite, Slack, and Zapier - Experience with project management tools like ClickUp, Trello, and Monday. Work Experience GrowForme |User Acquisition Volunteer (July 2024 till Present) • Developed and executed targeted email marketing campaigns to drive user acquisition and increase platform engagement. • Utilized lead generation tools to identify and engage potential customers, contributing to a 20% increase in sign-ups. • Collaborated with the marketing team to create compelling content and offers for email newsletters and promotions. • Analyzed campaign performance metrics to optimize email outreach strategies and improve conversion rates. • Managed CRM databases, ensuring accurate tracking of customer interactions and lead followups. • • • • • • Salvation Motors |Customer Service Representative (Remote) (May 2022 – Present) Utilized Zendesk CRM to manage customer interactions, track leads, and resolve tickets efficiently. Managed the company’s Instagram page, responding to inquiries and converting leads into sales. Built sustainable relationships with customers through open and interactive communication. Engaged with customers through email, phone, and live chat, providing accurate information on car sales and services. Handled customer complaints, offering timely solutions and ensuring follow-up to achieve resolution. Implemented customer feedback to improve service delivery and increase customer retention. • Oxford Manor College| New Staff Onboarding Lead (November 2022 – Present) Recommended strategies for enhancing the new staff onboarding experience. • Designed and updated comprehensive orientation programs. • Planned and coordinated orientation schedules. • Trained and mentored orientation team members. • Collected and analyzed feedback to identify areas for improvement. • Provided primary support for new staff during onboarding, offering guidance and organizing integration events. EDUCATION: B.A, English and Literary Studies (2011) CERTIFICATIONS AND TRAINING: Master Course, Business Cold Calling and Lead Generation (2024) Digital Witch IT Support (2024) ALX Virtual Assistant Cohort Training Focus: Customer Support, Lead Generation, Email Marketing, CRM Tools, Project Management Tools, Ticket Resolution, Customer Relationship Management, Troubleshooting and Escalation, IT Support, Email, Phone, and Live-chat Support. Technical Skills: Hubspot, Apollo, Lemlist, Pipedrive, Zendesk, GoHighLevel, Intercom, Zapier, ClickUp, Trello, Monday, Notion, Asana, Google Suite, Microsoft Office, Slack. References: Available upon request.