Doris Eneyi

I am an experienced Customer Service and Client Support professional with a proven track record of delivering exceptional service in fast-paced industries, including fintech, betting, and e-commerce. Over the years, I have developed a strong ability to communicate clearly, resolve conflicts effectively, and provide customer-focused solutions that enhance satisfaction and loyalty.

My background includes working with leading platforms such as Cars45 (Jiji.ng), Omnibiz, and Betbaba, where I supported customers through live chat, email, and phone, handling inquiries on payments, account issues, and platform use. I have also worked with CRM systems to track and manage client requests, ensuring timely follow-up and resolution. These roles strengthened my ability to manage multiple interactions simultaneously, adapt to client needs, and maintain professionalism under pressure.

At Betbaba, I gained hands-on experience in the online betting industry, where I explained bonus eligibility criteria, account verification requirements, and responsible gambling policies to customers. This required not only a good grasp of compliance and operational rules but also empathy and tact to maintain customer trust. My work at Cars45 (Jiji.ng) involved client sourcing and support, sharpening my sales, negotiation, and communication skills while consistently meeting set targets.

Beyond technical proficiency, I bring excellent organizational skills, attention to detail, and the ability to collaborate with cross-functional teams to solve customer issues. I am confident using modern tools such as CRM platforms, live chat software, and Microsoft Office, and I adapt quickly to new systems.

I am passionate about customer success and dedicated to building strong relationships with clients by providing accurate, reliable, and timely support. My goal in every role is to be a bridge between the customer and the business, ensuring both satisfaction and long-term growth.

With my skills, experience, and commitment to excellence, I am confident in my ability to add value as a dependable customer service professional in any organization I join.