DORIS CHIDINMA CHIKELU
https://www.linkedin.com/in/chikelu-doris/
--Ebonyi, Nigeria
PROFESSIONAL SUMMARY
● Certificated Virtual Assistant and Customer Support with over 5+ years of experience. who is
adaptable, detailed oriented, highly organized, and ensures projects are finished on schedule and
with great accuracy.
● Experienced in setting up a productive, well-organized workplace where I can concentrate my
efforts on giving clients the best service possible, resolving problems, and building relationships
to assure loyalty and growth.
● Possesses a distinctive skill set that combines excellent administrative and organizational abilities
with a commitment to achieving complete customer satisfaction.
RELEVANT SKILLS
Virtual assistant/ Administrative Duties
● Excellent working knowledge of communication and workspace management tools: Zoom, Loom,
Slack, Hubspot, Zendesk, Notion, Intercom, Google workspace tools, Microsoft Application,
Calendly, Picktime, Trello, Monday.com, Click up, Asana, Calendly, Canva, Remote for slides
e.t.c.
● Maintained a detailed and well-organized calendar to coordinate schedules and appointments
● Onboarding and Recruitment of New teammates to increase the growth of the company
● Developed procedures to increase the efficiency of numerous areas including filing and
organizing records to increase our ability to retain documents and reports.
● Organized, cleaned, filtered, and arranged emails in different categories to get notified of
important emails.
Lead Generation & Telemarketing
● Upsell customers through the recommendation of products that meet their specific needs.
● Generated Leads from Linkedin, Facebook, Google, and other social media through the use of
CRM tools like Appollo.io, lead finder, lead scraper, etc.
● Called both inbound customers and outbound Prospects to advertise and promote our product
and services to attract new customers and also turn existing customers into loyal customers.
Customer Service
● Identified customers' needs from their perspective and helped customers with the company's
updates.
● Maintained customer satisfaction by answering product and service questions through ticketing
systems and suggesting other offerings to attract potential customers.
● Collaborated with team members to improve customer service and surpass team objectives
through a high customer level of satisfaction.
Research
● Able to work with many kinds of clients in a wide variety of fields.
● Excellent at researching clients' brands, industries, and markets very quickly and efficiently. And
imputing them in a google sheet, google slide, Microsoft application and so much more.
Data Entry
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Entered Customer details and Records using Microsoft excel and google Sheets with over 99%
accuracy.
Immediate transfer of Emergency department documents into computer programming systems.
Fulfilled all general duties such as preparing, checking, verifying, and processing clients' data and
information.
Communication
● Excellent written and verbal communication skills with the ability to communicate effectively with a
diverse audience.
Organization
● Excellent organizational skills and well-detailed, with the ability to manage tasks in an orderly and
accurate manner.
WORK HISTORY
Telemarketer ( Sales Representative)
August 2022- December 2022
Virtual Assistant
ALX AFRICA
May 2022-July 2022
Customer Service Representative
Mekchi Beauty House
January 2022- May 2022
Customer Support
Jekok Nig. Limited
July 2019- December 2021
Administrative Assistant
Community Secondary School
January 2017- June 2019
TRAINING AND CERTIFICATION
Technical Support Fundamentals, Coursera
Virtual assistant Honors, Alx Africa
Digital Witch Community
Customer Service Foundation
Serving Customers through chat and text
De-escalating Conversations for customer service
Digital Marketing, IIDE
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