Doris Chikelu

Doris Chikelu

$3/hr
Administrative Assistant, Research, Customer service
Reply rate:
54.55%
Availability:
Full-time (40 hrs/wk)
Location:
Abakiliki, Ebonyi, Nigeria
Experience:
5 years
DORIS CHIDINMA CHIKELU https://www.linkedin.com/in/chikelu-doris/ --Ebonyi, Nigeria PROFESSIONAL SUMMARY ● Certificated Virtual Assistant and Customer Support with over 5+ years of experience. who is adaptable, detailed oriented, highly organized, and ensures projects are finished on schedule and with great accuracy. ● Experienced in setting up a productive, well-organized workplace where I can concentrate my efforts on giving clients the best service possible, resolving problems, and building relationships to assure loyalty and growth. ● Possesses a distinctive skill set that combines excellent administrative and organizational abilities with a commitment to achieving complete customer satisfaction. RELEVANT SKILLS Virtual assistant/ Administrative Duties ● Excellent working knowledge of communication and workspace management tools: Zoom, Loom, Slack, Hubspot, Zendesk, Notion, Intercom, Google workspace tools, Microsoft Application, Calendly, Picktime, Trello, Monday.com, Click up, Asana, Calendly, Canva, Remote for slides e.t.c. ● Maintained a detailed and well-organized calendar to coordinate schedules and appointments ● Onboarding and Recruitment of New teammates to increase the growth of the company ● Developed procedures to increase the efficiency of numerous areas including filing and organizing records to increase our ability to retain documents and reports. ● Organized, cleaned, filtered, and arranged emails in different categories to get notified of important emails. Lead Generation & Telemarketing ● Upsell customers through the recommendation of products that meet their specific needs. ● Generated Leads from Linkedin, Facebook, Google, and other social media through the use of CRM tools like Appollo.io, lead finder, lead scraper, etc. ● Called both inbound customers and outbound Prospects to advertise and promote our product and services to attract new customers and also turn existing customers into loyal customers. Customer Service ● Identified customers' needs from their perspective and helped customers with the company's updates. ● Maintained customer satisfaction by answering product and service questions through ticketing systems and suggesting other offerings to attract potential customers. ● Collaborated with team members to improve customer service and surpass team objectives through a high customer level of satisfaction. Research ● Able to work with many kinds of clients in a wide variety of fields. ● Excellent at researching clients' brands, industries, and markets very quickly and efficiently. And imputing them in a google sheet, google slide, Microsoft application and so much more. Data Entry ● ● ● Entered Customer details and Records using Microsoft excel and google Sheets with over 99% accuracy. Immediate transfer of Emergency department documents into computer programming systems. Fulfilled all general duties such as preparing, checking, verifying, and processing clients' data and information. Communication ● Excellent written and verbal communication skills with the ability to communicate effectively with a diverse audience. Organization ● Excellent organizational skills and well-detailed, with the ability to manage tasks in an orderly and accurate manner. WORK HISTORY Telemarketer ( Sales Representative) August 2022- December 2022 Virtual Assistant ALX AFRICA May 2022-July 2022 Customer Service Representative Mekchi Beauty House January 2022- May 2022 Customer Support Jekok Nig. Limited July 2019- December 2021 Administrative Assistant Community Secondary School January 2017- June 2019 TRAINING AND CERTIFICATION Technical Support Fundamentals, Coursera Virtual assistant Honors, Alx Africa Digital Witch Community Customer Service Foundation Serving Customers through chat and text De-escalating Conversations for customer service Digital Marketing, IIDE -
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