Doris Chidinma Osuocha

I am a highly skilled and detail-oriented Virtual Assistant, Customer Support Specialist, and Lead Generation Expert with proven experience helping businesses and entrepreneurs streamline operations, improve client relationships, and increase revenue. With a strong background in supporting service-based and product-based companies, I bring a mix of technical proficiency, communication excellence, and organizational efficiency to every project I take on.

Over the years, I have worked with international clients, including a Canada-based beauty brand, where I successfully handled lead generation, CRM management, and customer support, ensuring smooth business operations and exceptional client satisfaction.

Core Skills & Expertise

✅ Virtual Assistance & Administration

Calendar and email management

Scheduling meetings and managing appointments

Organizing workflows for efficiency

Preparing reports, presentations, and business documents

✅ Lead Generation & Data Entry

Conducting targeted prospect research using Apollo, LinkedIn, and Google Sheets

Collecting and verifying high-quality leads for B2B and B2C businesses

CRM data entry and maintenance to ensure accurate, up-to-date information

Creating clean, structured databases to support marketing and sales teams

✅ Customer Support

Delivering excellent support through email, chat, and WhatsApp Business

Managing customer inquiries, complaints, and product/service questions

Building positive relationships to ensure customer retention

Maintaining professionalism while handling difficult situations

✅ CRM Management

Proficient in HubSpot CRM (Contacts, Companies, Deals management)

Keeping customer records organized and updated

Tracking sales pipelines and reporting performance metrics

Supporting sales teams by ensuring leads are nurtured effectively

✅ Communication & Collaboration Tools

Skilled in using Zoom, Gmail, Canva, Google Workspace

Clear, concise, and professional communication style

Strong ability to work independently or as part of a team

What Makes Me Different

I combine precision and creativity—I don’t just manage data, I make sure it works for business growth.

My customer-first mindset ensures clients and customers always receive the best possible experience.

I am adaptable and tech-savvy, always ready to learn new tools and systems.

My background across virtual assistance, customer support, and lead generation allows me to provide end-to-end support for growing businesses.

Let’s Work Together

If you’re looking for a professional who can help you save time, stay organized, and grow your business through reliable support, quality lead generation, and excellent customer service, I’m the person you need.