Doris Amadiegwu

AMADIEGWU DORIS   Ikeja, Lagos, Nigeria - - -  PROFESSIONAL SUMMARY Motivated and detail-oriented professional with experience in virtual assistance, data entry, email management, customer service, lead generation and sales. Skilled in handling administrative tasks, using CRM systems, scheduling tools, and customer support platforms. Familiar with CRM tools and eager to keep learning. Strong communicator with the ability to support clients, resolve issues, and provide quality service in fast-paced environments. SKILLS • Virtual Assistant & Administrative Assistant • Customer Support & Customer Service • Lead Generation • CRM Tools {HubSpot, Freshdesk, Zendesk, Pipedrive} • Google Workspace {doc, sheets, drive} • Project Tools {Trello, Slack, Monday.com, Picktime} WORK EXPERIENCE Internship Internflare -- Abeaokuta, Ogun | September 2025 -- current Customer Support I provide timely and effective assistance to customers, answering queries and ensuring high satisfaction. Dedems – Lagos, Nigeria | January  2023 – July 2025 Club Promoter • Promoted events through innovative digital marketing and advertising campaigns. • Built customer engagement strategies that increased event attendance. • Generated leads, identified new opportunities, and boosted ticket sales. • Communicated effectively with diverse audiences across multiple channels. EDUCATION • Yaba College of Technology Federal Polytechnic Lagos State Nigeria Higher National Diploma {HND} in Business Administration 2019 - 2021 • Yaba College of Technology Federal Polytechnic Lagos State Nigeria National Diploma {ND} in Business Administration 2016 - 2018 INTERPERSONAL SKILLS • Empathy • Act • Time Management  • Patient • Strong Communication Tools • Problem Solving  • Adaptability TRAINING / CERTIFICATIONS • IT Support Skills  Institution: Digital Witch Support Community 2025 • Handling Customer Complaints with Empathy Institution: LinkedIn Learning 2025