DORIS AMADIEGWU
Ikeja, Lagos, Nigeria
PROFESSIONAL SUMMARY
Detail-oriented and proactive professional with hands-on experience in IT support, customer service, virtual assistance, sales, and lead generation . Skilled in managing administrative tasks, CRM systems, and customer support platforms. Proficient in CRM tools. Strong communicator with a proven ability to support clients, resolve issues, and deliver excellent customer service
• Virtual Assistant & Administrative Assistant {Data entry, Email and Calendar management, Scheduling meeting and appointment, File organization }
• Customer Support & Customer Service
• Lead Generation {Research and Data Management }
• CRM Tools {HubSpot | Freshdesk | Zendesk | Pipedrive}
• Appointment Scheduling tools {Picktime | Calendly | Google Calendar }
• Google Workspace & Microsoft Office
• Project Tools {Trello | Slack | Monday.com | Clickup}
WORK EXPERIENCE
Internship
Internflare – Abeokuta, Ogun , Nigeria | August 2025 – Present
Customer Support / Appointment Scheduling
• I provide timely and effective assistance to customers, answering queries and ensuring high satisfaction.
• Manage appointment scheduling using tools such as calendly and picktime
• Send automatic or manual reminders to clients to reduce missed appointments
• Ensure efficient coordination of client meeting and follow up
• I prioritize tasks, meet deadlines, and communicate effectively with team members to ensure smooth operations.
Bells Imports – Akowonjo, Lagos, Nigeria | October 2024 – July 2025
Customer Service Representative
• Handles complaints and provides assistance via phone, email, or chat
• Resolve issues, track orders, and provide product information
• Provide assistance with product setup or usage
• Manage relationships with key customers and ensure satisfaction
Montessori International Schools – Ikeja, Lagos, Nigeria | August 2023 – September 2024
Admin/Data Entry
• Preparing reports and presentations
• Entering grades, attendance or student info into databases
• Backing up files and ensuring accuracy
• Analyzing academic performance
• Coordinating data collection for students assessment
Dedems – Akowonjo, Lagos, Nigeria | January 2022 – July 2023
Club Promoter
• Promoted events through innovative digital marketing and advertising campaigns.
• Built customer engagement strategies that increased event attendance.
• Generated leads, identified new opportunities, and boosted ticket sales.
• Communicated effectively with diverse audiences across multiple channels.
EDUCATION
• Yaba College of Technology Federal Polytechnic Lagos State Nigeria
Higher National Diploma {HND} in Business Administration
2019 - 2021
• Yaba College of Technology Federal Polytechnic Lagos State Nigeria
National Diploma {ND} in Business Administration
2016 - 2018
INTERPERSONAL SKILLS
• Active listening and empathy
• Excellent written and verbal communication
• Time management and organizational skills
• Strong attention to detail and accuracy
• Ability to handle confidential information with professionalism
• Problem solving and adaptability
• Skilled at coordinating meeting and managing multiple calendars efficiently
• Patient and understanding
• Ability to work independently with minimal supervision
• Commitment to customer satisfaction
• Ability to learn new software and system quickly
• Reliable
• Ability to handle scheduling and avoid double booking cconflict
TRAINING / CERTIFICATIONS
• IT Support Skills
Institution: Digital Witch Support Community
2025
