Doris Amadiegwu

 DORIS AMADIEGWU   Ikeja, Lagos, Nigeria   PROFESSIONAL SUMMARY Detail-oriented and proactive professional with hands-on experience in IT support, customer service, virtual assistance, sales, and lead generation . Skilled in managing administrative tasks, CRM systems, and customer support platforms. Proficient in CRM tools. Strong communicator with a proven ability to support clients, resolve issues, and deliver excellent customer service • Virtual Assistant & Administrative Assistant {Data entry, Email and Calendar management, Scheduling meeting and appointment, File organization } • Customer Support & Customer Service • Lead Generation {Research and Data Management } • CRM Tools {HubSpot | Freshdesk | Zendesk | Pipedrive} • Google Workspace & Microsoft Office • Project Tools {Trello | Slack | Monday.com | Clickup} WORK EXPERIENCE Internship Internflare – Abeokuta, Ogun , Nigeria | September 2025 – Present Customer Support is • I provide timely and effective assistance to customers, answering queries and ensuring high satisfaction. • I am gaining hands-on experience in customer management and delivering topnotch support. • I prioritize tasks, meet deadlines, and communicate effectively with team members to ensure smooth operations. Bells Imports – Lagos, Nigeria | October 2024 – July 2025 Customer Service Representative • Handles complaints and provides assistance via phone, email, or chat • Resolve issues, track orders, and provide product information • Provide assistance with product setup or usage • Manage relationships with key customers and ensure satisfaction Montessori International Schools – Lagos, Nigeria | August 2023 – September 2024 Admin/Data Entry • Preparing reports and presentations • Entering grades, attendance or student info into databases • Backing up files and ensuring accuracy • Analyzing academic performance • Coordinating data collection for students assessment Dedems -- Lagos, Nigeria | January  2022 – July 2023 Club Promoter • Promoted events through innovative digital marketing and advertising campaigns. • Built customer engagement strategies that increased event attendance. • Generated leads, identified new opportunities, and boosted ticket sales. • Communicated effectively with diverse audiences across multiple channels. EDUCATION • Yaba College of Technology Federal Polytechnic Lagos State Nigeria Higher National Diploma {HND} in Business Administration 2019 - 2021 • Yaba College of Technology Federal Polytechnic Lagos State Nigeria National Diploma {ND} in Business Administration 2016 - 2018 INTERPERSONAL SKILLS • Active listening and empathy • Excellent written and verbal communication • Time management and organizational skills • Strong attention to detail and accuracy • Ability to handle confidential information with professionalism • Problem solving and adaptability • Patient and understanding • Ability to work independently with minimal supervision • Commitment to customer satisfaction • Ability to learn new software and system quickly • Reliable TRAINING / CERTIFICATIONS • IT Support Skills  Institution: Digital Witch Support Community 2025