Dorin Alba

Dorin Alba Detail-oriented and service-focused professional with solid experience in office administration and customer support. Skilled in managing daily office operations, coordinating schedules, maintaining accurate records, and ensuring smooth internal workflows. Adept at handling customer inquiries, resolving concerns with professionalism, and supporting teams to deliver high-quality service. Known for strong organizational skills, clear communication, and the ability to multitask in fast-paced environments. Committed to maintaining confidentiality, supporting team efficiency, and enhancing the overall client experience. Experience Oct 2022 – Dec 2024 Office Administrator | MDM Global Creatives and Consultancy | Dubai, UAE • Manages all office correspondence, including emails, phone calls, and mail, ensuring prompt and efficient communication. • Coordinates schedules, meetings, and appointments for management and staff. • Maintains internal communication between departments through various platforms. • Upholds confidentiality of records and information in compliance with data protection regulations. • Prepares invoices, reconciles accounts, and assists with financial reporting and documentation. • Oversees document preparation, filing systems, and administrative databases. • Supports HR with internal memos and staff compliance documentation. • Tracks office supply inventory and handles procurement requests. • Provides overall administrative support to enhance day-to-day office operations. Sept 2019 – Sept 2022 Office Administrator | Gateway Visa Solution | Dubai, UAE • • • • • • • Performed general office administration including correspondence, filing, and record-keeping. Managed client files and internal records in line with confidentiality standards. Scheduled appointments, organized calendars, and arranged meetings. Prepared invoices, processed payments, and maintained accurate financial documentation. Supported managers with internal communication and documentation needs. Monitored office supplies and assisted in procurement and inventory control. Contributed to daily administrative tasks to maintain smooth office functionality. Sept 2019 – Sept 2022 Sales Coordinator cum Admin| FBP International | Dubai, UAE • • • • • • • Responded to client inquiries and scheduled consultations. Supported sales team with lead follow-ups and CRM updates. Collected and verified client documents for visa applications. Coordinated with legal advisors and consulates on case progress. Maintained records, prepared reports, and tracked payments. Provided updates and after-sales support to ensure client satisfaction. Handled general office admin and day-to-day operations. Sept 2007 – Jan 2018 Call Center Supervisor| SPT Business Resources Inc| Philippines • • • • • Supervised a team of 40 agents to ensure high-quality customer service across inbound and outbound calls. Monitored KPIs (CSAT, AHT, FCR) and provided coaching to improve team performance and service delivery. Handled escalated customer issues, ensuring timely and professional resolution. Organized schedules, managed daily floor operations, and ensured adequate coverage for peak hours. Collaborated with QA and Training teams to maintain service standards and continuously improve customer experience. Education Bachelor of Secondary Education Kolehiyo ng Lungsod ng Lipa | Philippines Key skills and characteristics • • • • • Office Administration & Coordination Document & Records Management Communication & Correspondence Handling Customer Service Internal Communication & Staff Support