Doriela Marie Kindica

DORIELA MARIE KINDICA linkedin.com/in/doriela-kindica-3806b4114/ Binangonan Rilzal, Philippines -- CAREER OVERVIEW 9yrs customer service experience which includes Utility (Electricity - 3 Australian retailers under one account), Healthcare (US account), Telco (Also a Tech RepresentativeAustralian account). Provided customer service satisfaction for both residential and business accounts through inbound calls, outbound calls, live chat and email comms. EDUCATION EXPERIENCE Bachelor of Arts in Mass Comunication Customer Service Experience Far Eastern University, MNL | 2013 Electricity Utility Accounts July 2017 - July 2023 Cum Laude SKILLS Proficient in both oral and written communication in English Experienced with HubSpot, Slack, Orion, Junifer, and Jira CRM and B2B MS Office Hard working, fast learner, flexible and good in time management REFERENCE Ciara Elardo Supervisor QEnergy - 3 brands - sister company QEnergy, People Energy or Mojo Power East and Mojo Power Handled residential and business accounts Billing, meter investigation, meter data, change of retailer request, disconnection etc. Inbound, outbound, live chat and email Video Customer Service Healthcare - Part time - Contractual May 2022 - August 2022 Covid-19 testing demo through Skype for Cruise line onboarding requirements Inbound, outbound and email Technical Representative - Subject Matter Expert Telco - Foxtel TV and Telstra April 2016 - July 2017 Cable TV and internet troubleshooting Billing and electrician appointing Escalated and Ombdusman call (SME task) Inbound, outbound and email