Dorian Mariel Martinez

PROFESSIONAL OBJECTIVE DORIAN MARIEL MARTINEZ Logistics and Customer Relationships Professional Develop all my skills and knowledge acquired in logistics and customer relationship to achieve the expected goals. I consider myself an enthusiastic, dynamic, and emphatic person WORK EXPERIENCE RESOLUTION AND CUSTOMER SERVICE SPECIALIST A.P Moller Maersk |- PERSONAL PROFILE I am a professional seeking a full-time position in the field of logistics in the area of import/export support as a Analyst or Operations Specialist. I have been in the logistics industry in the areas of air and maritime cargo for over 5+ years. PROFESSIONAL SKILLS Customer Relationship Team Player Networking Order Management Supply Chain Management Product Marketing LET'S WORK TOGETHER! Number:- Email:-LinkedIn: https://www.linkedin.com/in/dorianmariel-martinez-2b0b2462/ Resolved customer issues and inquiries via email and telephone. Followed up on shipment creation and tracking. Ownership on Import / Export processes from Americas Cluster, Europe and Asia. Lead meetings in order to keep track customer's orders and improvement reviews of processes ORDER MANAGEMENT ANALYST Ingersoll Rand |- Direct owner of the order fulfilling process up to the transition point to Customer Service or business representatives. Followed up on manufacturing, shipping and invoicing schedule and issues reports to maintain customers informed. Coordinate with Freight Forwarders & Customs Brokers for in time clearance of all the shipments CUSTOMER SERVICE - IMPORT / EXPORT SPECIALIST Dell |- Supervised the import and export functions of trade in the region such as auditing import documents, Answered sales operations support questions related to import / export trade document requests and supporting the supply chain Prepare and coordinate the status of equipment returns, replacements, sales orders ,delivery schedules and financial transactions. ACADEMIC BACKGROUND UNIVERSIDAD LATINOAMERICANA DE CIENCIAS Y TECNOLOGIA Masters Degree in Education | Panama MY REFERENCES Available upon request Successfully Completed with Distinctions UNIVERSIDAD DE PANAMA Bachelors in Touristic Business Administration | Panama HOBBIES Travel is my favorite hobbie due I'm person with a lot of energy and passion to learn about different places and cultures. COURSES AND SEMINARS Product, Branding and Promotion in Social Media , Dell. Portuguese Level 1 (conversation, speaking and reading) Fundamentals of Six Sigma Green Belt