Dori Williams

DORI WILLIAMS Address: 16114 Blackstone Dr. Baton Rouge, LA 70770 Email:-Cell:- GitHub: https://github.com/dorimw LinkedIn: https://www.linkedin.com/in/dori-williams-79056b6a/ SUMMARY I am currently looking for an opportunity that will expand my knowledge on becoming a Technical Support Engineer, Network Engineer, and/or an Information Technology Professional. CLEARANCE STATUS Top Secret-Active SKILLS/TOOLS • OS Experience : Linux(CentOS,Ubuntu), Unix, and Windows Operating Systems ▪ Configuration, Monitoring, Install/Update Software, Kernel, Shell Scripting, and Troubleshoot. • Networking Experience: IP/TCP Stack,UDP, IP Addressing and Subnetting, IPV6,LAN/WAN, DNS,SSH • Microsoft: Exchange Server Troubleshooting, Skype Business Troubleshooting, Windows OS Troubleshooting, Office 365 Configuration and Troubleshooting (Excel, Word, PowerPoint, Outlook, Yammer, One Drive, Visio, Sharepoint) • AWS Experience: S3, EC2,ELB, AutoScaling, IAM, Lambda • API: REST API Configuration Experience o Postman Rest Software ▪ API Testing: Pre-Request Scripts, Test Scripts, Collection Run, Mock Servers, Monitors, Authorization and Authentication, Newman, Connect with Jenkins, Run Collections remotely via URL • Development Experience: WordPress, Apache Web-serve, HTML/HTML5, CSS/CSS3, JavaScript • Database: MongoDB and SQL • Containers Configuration: Docker • SAAS: Trello, Slack, Zapier, HelpScout, Zendesk • • Google Analytics Implementation Adobe Suite: Dreamweaver, Photoshop, and Illustrator EDUCATION Florida International University (Online) Jan.2018-Present Bachelors of Science, Information Technology Baton Rouge Community College (BRCC) - Baton Rouge, LA Aug 2011- May 2013 Associates of Applied Science, Construction Management (Graduated) JOB-EXPERIENCE Test IO QA Tester (Remote-Freelance) Sept. 2018- Current Duties: Provide feedback and bug detection for websites, apps, and games through TestIO website and communicate bugs to the appropriate team. Fusion Technology- Arlington,VA User Support Specialist Tier 2 (Contract) June 2018 - Feb. 2019 Duties: Provide technical assistance for Federal Government SAAS to end users remotely through email, phone, and chat/Skype Job Duties • Provide support and training to end users regarding applications and browser operations to resolve issues. • Analyze and report malfunctions by testing different scenarios • Collaborate with Engineers and Developers. Enter commands and observe system functioning issues to verify operations and detect errors. • Bug detection and tracking related to applications and softwares • Troubleshoot and walk end users through steps and new changes of softwares • Daily ticket tracking and monitoring through Service Manager Ticketing System • Browser troubleshooting and email troubleshooting: Mozilla, IE, Chrome, and Outlook Phacil- Herndon, VA IT Help Desk Technician Tier 1 (Remote) Feb. 2018-June 2018 Duties: Provide overnight and dayshift technical assistance for Federal Government SAAS to end users through email, chat, and phone for softwares, mobile devices, and PCs. Job Duties • Assist and provide support with technical questions and issues for end users • Recommended system modifications to reduce end users issues • Support account modifications, unlocks, and resets • Interact with System Engineers and Systems Admins to troubleshoot Network Issues, Mobile Devices, and Applications • Used Remedy Ticketing System to document, track, and monitor problems to ensure a timely resolution. • Responds to and diagnoses problems through discussion with users. • Responds to telephone calls, email and personnel requests for technical support and equipment requests. • Ability to diagnose the cause of problems in a complex environment for quick resolutions Key Point Government Solutions-Tysons, VA Investigator- (Remote) June 2017-Dec. 2017 Duties: Schedule and conduct interviews for people that were in the process of obtaining a security clearance. SAM Construction - Houston, TX Construction Inspector II July 2015 – March 2017 Duties: Perform inspections for highway/roadway sites, review plans, and monitored and oversaw contractor’s materials and work to ensure TXDOT specifications were met. Terracon Engineering and Consulting Baton Rouge,LA Construction Technician/ Assistant Project Management Sept. 2012 - June 2015 Duties: Perform concrete and soil testing in the field and the lab. Document paperwork and attend monthly meetings with clients.