Doreen Kanario

Doreen Kanario Virtual Assistant PROFESSIONAL SUMMARY Detail-oriented, results-driven, and highly reliable Virtual Assistant with 4+ years of experience providing high-level administrative, operational, and customer support to executives, entrepreneurs, and fast-growing teams. Proven ability to manage complex schedules in remote environments. Proven track record to manage complex calendars, handle data entry, coordinate travel logistics, handle high-volume communications, coordinate projects, streamline workflows using modern productivity tools, and maintain CRM systems while improving productivity and operational efficiency. Strong communication skills, high accuracy, and a track record of improving efficiency in remote environments. Dedicated to reclaiming time for clients by handling operational tasks with precision and confidentiality. AREAS OF EXPERTISE Calendar Management & Scheduling | Email Inbox Management | CRM Administration | Travel Coordination & Itinerary Planning | Data Entry & Database Management | Meeting Coordination & Minutes | Customer Support & Client Relations | Project & Task Management Tools | Document Preparation & Reporting | Workflow Automation & Process Optimization | Expense Reporting | Customer Service | Live chat support TECHNICAL SKILLS Google Workspace | Microsoft Office 365 | Slack | Zoom | HubSpot | Salesforce | Zoho | Canva | Asana | Notion | Trello CAREER HIGHLIGHTS ●​ Efficiency Improvement: Reduced executive scheduling conflicts by 45% through optimized calendar ●​ ●​ ●​ ●​ management systems for a fast-growing SaaS leadership team. CRM Optimization: Improved CRM data accuracy by 30% for a digital marketing consultancy, supporting better sales tracking and reporting. Cost Reduction: Lowered travel booking costs by 20% through strategic vendor sourcing and itinerary planning. Process Automation: Increased administrative efficiency by 25% using workflow automation tools and task management systems. Client Satisfaction: Maintained 95%+ client satisfaction ratings through timely communication, proactive support, and issue resolution.​ PROFESSIONAL EXPERIENCE Virtual Administrative Assistant: NovaCore Solutions, Remote | July 2024 – December 2025 ●​ Orchestrated daily administrative operations and workflow management for a team of 8 executives. ●​ Maintained and updated CRM databases in HubSpot, ensuring 98% data accuracy across 1,200+ client records. ●​ Managed high-volume executive inboxes, screening and prioritizing 120+ emails daily to ensure timely responses. ●​ Executed high-volume data entry for 2,000+ monthly records while maintaining a 99% accuracy rate. ●​ Conducted market research and prepared weekly summary reports to support strategic leadership decision-making. ●​ Coordinated complex scheduling, agenda preparation, and minute-taking for 20+ monthly leadership sessions. ●​ Streamlined client communications, resulting in a 25% improvement in customer satisfaction ratings. ●​ Coordinated virtual events and webinars for up to 500 attendees, managing registration, technical logistics, and follow-up communications. Administrative Support Assistant: Summit Peak Enterprises, Remote | February 2023 – April 2024 ●​ Delivered comprehensive administrative support, including complex document preparation, high-volume data entry, and executive calendar scheduling, ensuring seamless daily operations for leadership. ●​ Revamped digital file management systems and cloud storage structures, reducing document retrieval time and improving overall workflow efficiency by 30%. ●​ Facilitated end-to-end logistics for virtual meetings and corporate events, managing technical setup, invitations, and communications for 50+ participants per session. ●​ Managed high-volume customer inquiry channels, resolving 95% of issues within a 24-hour SLA to maintain high client retention and satisfaction. ●​ Oversaw project task tracking logs and deadline management, proactively initiating follow-ups to ensure 100% on-time delivery of administrative deliverables. Marketing Virtual Assistant: Elevate Digital Agency, Remote | June 2020 – December 2022 ●​ Supported a team of 12 marketing consultants by managing project timelines in Asana, ensuring 95% of client deliverables were met on schedule. ●​ Handled customer service inquiries via email and live chat, maintaining a customer satisfaction score (CSAT) of 4.9/5 over two years. ●​ Managed social media scheduling and basic content creation using Canva and Buffer, increasing client engagement rates by 25%. ●​ Processed monthly invoices and tracked expenses using QuickBooks Online, reconciling accounts with zero discrepancies during annual audits. ●​ Conducted market research and competitor analysis, compiling reports that influenced three major product launch strategies. ●​ Organized and moderated weekly team stand-ups and client check-ins via Zoom, including recording and distributing meeting minutes. ​ ​ ​ ​