Dorcas Wanjiru Mwaura

I am a dedicated Virtual Assistant specializing in short-term rental and property management support. I help Airbnb and vacation rental hosts streamline daily operations, improve guest experiences, and increase occupancy while saving time and reducing stress.

With a strong understanding of the short-term rental lifecycle, I support hosts across multiple platforms including Airbnb, Booking.com, and Vrbo. My services include listing creation and optimization, calendar and pricing management, guest communication (pre-arrival, during stay, and post-checkout), review management, and coordination with cleaners and maintenance teams. I ensure smooth operations from booking to checkout.

I am highly organized, detail-oriented, and proactive. I understand the importance of fast response times, clear communication, and consistency in maintaining high guest satisfaction ratings. Whether it’s handling inquiries, resolving guest issues, or managing reservations, I work to protect your brand and deliver a 5-star experience.

In addition to property management tasks, I also provide administrative support such as inbox and calendar management, data entry, reporting, and basic bookkeeping support. I am comfortable working with property management systems (PMS), channel managers, Google Workspace, and productivity tools.

I value confidentiality, reliability, and long-term collaboration. My goal is to become a trusted partner who understands your business and helps it grow. If you are a short-term rental host or property manager looking for dependable virtual support, I am ready to help you operate more efficiently and scale with confidence.