Dorcas Okongor

Hello! I’m a dedicated and experienced professional with a proven track record as a Virtual Assistant, Call Center Agent, and Customer Service Representative. Over the years, I have honed my skills in delivering exceptional support and building strong relationships with clients to ensure their satisfaction and success.

As a Virtual Assistant, I specialize in handling diverse administrative tasks, allowing my clients to focus on what they do best—growing their businesses. From managing schedules, organizing emails, and handling data entry to conducting research and coordinating projects, I am equipped to efficiently manage your day-to-day operations with a high level of organization and attention to detail.

In my role as a Call Center Agent, I have developed outstanding communication and problem-solving skills. I thrive in fast-paced environments, ensuring every customer interaction is professional, empathetic, and solution-driven. I understand the importance of representing a brand positively and am committed to maintaining high levels of client satisfaction.

As a Customer Service Representative, I have successfully handled customer inquiries, resolved issues promptly, and provided personalized assistance to meet their needs. I excel at active listening, which helps me understand and address customer concerns effectively. My goal is always to ensure a seamless and pleasant experience for every customer.

Here’s what you can expect when working with me:

• Reliability: I pride myself on meeting deadlines, being punctual, and maintaining open communication throughout our collaboration.
• Proficiency: With expertise in tools like Microsoft Office, Google Workspace, CRM platforms, and other productivity tools, I am well-prepared to tackle any challenge.
• Adaptability: Whether it’s adjusting to a new workflow or learning new systems, I am quick to adapt to ensure smooth operations.
• Empathy: Understanding client and customer needs is my priority. I strive to create meaningful interactions and foster trust with everyone I work with.

I am passionate about supporting businesses and individuals by providing seamless assistance that enhances productivity and ensures their goals are achieved. Whether you need someone to manage your administrative tasks, handle customer queries, or provide exceptional virtual support, I am here to help.

Let’s work together to bring your vision to life! Feel free to reach out—I’d love to discuss how I can contribute to your success.